| Platform and deployment | | |
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| Platform type | Unified Endpoint Management (UEM) covering the full device lifecycle from enrollment to retirement, within a single console and a single agent. | Remote Monitoring and Management (RMM) platform, designed for device visibility, alerting, and reactive helpdesk support. |
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| OS imaging and deployment | Native bare-metal OS imaging, both online and offline, for new and legacy hardware. Zero-touch deployment for bulk onboarding without manual configuration. | Not available. Atera has no native OS imaging capability. Organizations needing large-scale provisioning must bring in a separate imaging tool entirely. |
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| Deployment model | Cloud and fully on-premises, including air-gapped environments. Organizations with data residency or compliance requirements can deploy without sending data to the cloud. | Cloud-only SaaS. There is no on-premises deployment option, which can be a blocker for regulated industries or government environments. |
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| Supported operating systems | Windows, macOS, Linux, iOS, iPadOS, Android, tvOS, and ChromeOS, all managed from one console. Also supports Android Open Source Platform and IoT devices. | Windows, macOS, and Linux for desktop. Mobile OS support requires a separate Miradore integration and is not managed in the same console. |
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| Ready-to-use configurations | Over 50 ready-to-use configuration templates and 10,000+ software deployment templates, enabling teams to start managing within hours of setup. | Scripting and basic automation are available, but the template library is significantly smaller and more dependent on custom scripting. |
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| Package cleanup policy | Automatically clean up stale or conflicting packages post-deployment, keeping endpoints tidy without manual intervention. | Not available. No native cleanup policy. Stale packages must be removed manually or with custom scripts. |
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| Patch management | | |
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| Third-party patch support | Automated patching for Windows, macOS, Linux, BIOS, drivers, and a catalog of 850+ third-party applications including Java, Adobe, Chrome, and more, available across all plan tiers. | Automated patch management is available, but third-party patching has a narrow catalog and less control on scheduling. |
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| Self-service portal for patches | End users can view and apply approved patches through a self-service portal, reducing admin workload without losing policy control over what gets installed. | Not available. All patch actions require a technician, meaning patch cycles depend entirely on admin availability. |
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| System health policy | Define and enforce health baselines across endpoints, triggering automated remediation if a device falls out of compliance with the defined state. | Not available. System health policies are not a native capability in Atera. |
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| Patch test groups | Stage patches to a pilot group first, validate stability, then auto-approve for the broader fleet, reducing the risk of rolling a bad patch to all devices at once. | Patch test groups are available. Atera allows staged deployment with manual approval workflows. |
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| Endpoint security | | |
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| Endpoint DLP | Native data loss prevention built in: USB and peripheral device control across 18+ device types, file transfer restrictions, and data movement policies enforced without a third-party tool. | Not available. Atera has no native DLP capability. Organizations needing data controls must bring in a separate security product. |
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| EDR and threat detection | Built-in endpoint detection and response, driven by Zia AI, with MITRE ATT&CK mapping, alert correlation, and guided incident response. No additional product required. | No built-in feature. Relies on ThreatDown (Malwarebytes) integration, which is billed per endpoint on top of the base Atera subscription. |
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| Next-gen antivirus and ransomware protection | Behavior-based NGAV with zero-day threat protection and built-in ransomware defense, covering your Windows environment from a single console. | No native antivirus or ransomware protection. Requires integration with third-party products to cover these capabilities. |
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| Compliance policies | Built-in CIS compliance templates covering 90+ benchmarks, enabling teams to assess, enforce, and report on compliance posture without building policies from scratch. Faster audit readiness with zero third-party setup required. | Not available. Atera has no built-in CIS compliance templates. Getting compliant requires manual policy creation or a separate compliance tool, adding time and cost to the process. |
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| Browser security | Manage Chrome, Edge, Firefox, and Internet Explorer from one console. Enforce web filtering, control extensions, restrict downloads, and isolate untrusted sites to block browser-based attacks. | Not available natively. Atera has no built-in browser security module. Web filtering requires a third-party DNS or security integration. |
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| Endpoint privilege management | Machine-level and application-level privilege management in one place. Remove standing admin rights, allow self-elevation for approved applications, and grant time-bound access with Just-in-Time policies. | Limited. Atera’s role controls govern console access, not local admin rights on managed devices. Full EPM requires a separate tool such as Keeper Security. |
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| USB and peripheral device control | Block, allow, or audit USB drives, printers, Bluetooth devices, and 18+ peripheral device types with granular policy control per device type and per user. | Limited. Basic USB blocking is available. Granular peripheral policy enforcement across device categories is not a native Atera capability. |
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| BitLocker management | Full BitLocker lifecycle management: enforce encryption policies, centrally manage recovery keys, and report on encryption status across the entire fleet. | Limited. BitLocker recovery key retrieval is available through the Bitdefender add-on. Centralized encryption policy enforcement is not fully native. |
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| Mobile device management | | |
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| Native MDM | Built-in MDM for iOS, iPadOS, Android, Chrome OS, and tvOS, managed from the same console as desktops and servers. No additional product required. | Requires integration. Mobile device management relies on a Miradore integration. This is a separate product with its own console, adding cost and management overhead. |
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| BYOD and conditional access | BYOD enrollment, corporate data containerization, selective wipe, and conditional access policies are all part of the native MDM capability. | BYOD and conditional access are not native. They depend on the MDM integration and are subject to Miradore’s own feature scope. |
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| OEM and rugged device support | Partnerships with 30+ OEM, rugged, and specialized device manufacturers for remote troubleshooting, including Samsung, Zebra, Panasonic, and Google. | Rugged and OEM device management is not a native Atera capability. |
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| Remote management | | |
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| Remote view and control | Native remote control built in, with no third-party tool required. Admins can launch shared sessions, send broadcast announcements to end users, transfer files, chat during active sessions, record sessions for audit trails, and shadow remote users, all from the same console used for patching and security. | No native remote control capability. Remote sessions depend on third-party integrations: TeamViewer, AnyDesk, or Splashtop, each requiring a separate subscription and launching outside the Atera console. |
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| Remote wipe | Full and selective remote wipe for managed mobile and desktop devices, with data separation to protect corporate data on personal devices. | Limited. G2 reviewers score Atera 5.7/10 for remote wipe in the UEM category, the lowest score across all reviewed capabilities. |
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| Asset and configuration management | | |
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| Printer management | Centrally deploy, configure, and manage printers across the fleet without visiting each device individually. | Not available. Printer management is not a native Atera feature. |
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| Drive mapping | Map network drives to user groups, departments, or individual devices centrally, with automatic re-mapping on reconnect. | Not available. Drive mapping is not supported natively in Atera. |
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| Local user and group management | Create, modify, and manage local user accounts and groups across all managed endpoints from a single console. | Not available. Local user and group management is not a native Atera capability. |
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| Software metering | Track actual software usage across the fleet to identify unused licenses, optimize spend, and support compliance audits. | Not available. Atera does not offer software metering. License optimization must be done manually or with a separate ITAM tool. |
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| Display management | Manage display settings including resolution, orientation, and multi-monitor configuration across devices remotely. | Not available. Display management is not supported natively in Atera. |
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| Pricing and licensing | | |
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| Free edition | Permanent free edition for up to 25 devices, with access to core management features. No trial expiry, no credit card required to start. | 30-day free trial only. There is no permanent free tier. After the trial, a paid per-technician plan is required to continue. |
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| Pricing model | Transparent per-device pricing with clearly defined plan tiers. Scale predictably without needing a sales conversation to understand what you’ll pay. | Per-technician pricing with unlimited devices included. However, AI Copilot, Robin, advanced patch policies, and security add-ons each carry separate costs that increase total spend significantly. |
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| Analyst recognition | | |
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| TrustRadius ratings | Overall score: 9/10. Scores 9/10 for usability and 9.5/10 for willingness to renew, reflecting strong customer satisfaction across deployment and day-to-day use. | Overall score: 8.5/10. Scores 8.4/10 for usability and 7.3/10 for willingness to renew, indicating lower confidence in long-term platform commitment among existing users. |
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