Beacon Hospital is a leading private acute hospital located in Sandyford, South Dublin. Established in 2006, the hospital provides a broad range of healthcare services to patients across Ireland and internationally.
The hospital delivers multidisciplinary care across several clinical areas including cardiology, oncology, orthopaedics, neurology, emergency medicine, and general surgery. It also provides specialised services such as cardiothoracic surgery, neurosurgery, and advanced diagnostic imaging.
Beacon Hospital features modern medical infrastructure including over 180 inpatient beds, approximately 70 day-case beds, multiple operating theatres, cardiac catheterisation laboratories, and endoscopy suites. The hospital employs a large team of healthcare professionals and collaborates with hundreds of specialist consultants.
Beyond clinical care, Beacon Hospital contributes to medical education and clinical research through academic partnerships and research initiatives. This focus on innovation, combined with advanced technology and specialist expertise, positions the hospital as a major private healthcare provider within Ireland’s healthcare system.
Problem statement
- Lacked automation, inefficient workflows, and visibility.
- In-house asset systems struggled scaling
- Manual patching and deployment was time-consuming.
The organization faced significant challenges with manual patching and software deployment processes that were time-consuming, labor-intensive, and prone to human error. These manual workflows resulted in slow patch cycles, inconsistencies in update application across endpoints, and increased risk exposure due to missed or delayed patches.
Their in-house-built asset management and IT support ticketing systems struggled to scale efficiently as the company expanded, lacking the automation and integration needed for a growing and diverse IT infrastructure. This lack of automation contributed to inefficient workflows and limited visibility into the overall IT asset landscape, forcing the IT team to spend excessive time on routine tasks rather than strategic initiatives. Furthermore, it created audit challenges and operational downtime risks. These cumulative inefficiencies compromised security posture, operational agility, and compliance readiness.
Solution with Endpoint central
Endpoint Central revolutionised the organization's IT operations by automating patch management and software deployment, drastically reducing manual work and errors. The platform ensured timely and consistent patch application across all endpoints, improving security and minimising downtime. Its ability to target specific endpoints or groups with tailored software deployments streamlined the process and increased efficiency.
It also provided comprehensive asset management that offered real-time visibility into hardware and software inventories across all device types and operating systems. This empowered the IT team to optimize resource use, simplify audits, and maintain compliance effortlessly. Integration with other ManageEngine tools created a seamless ecosystem that enhanced workflow automation and support capabilities.
Mobile device management, particularly through its Secure Gateway feature, automated VPN certificate updates and strengthened mobile security. Additionally, Endpoint Central’s remote control and extensive security features, including vulnerability assessments and data loss prevention, provided robust protection and helped maintain a secure and compliant IT environment.
"With the secure gateway, it has allowed us to update the security certificates for the VPN on our mobile devices, saving so much time and manual labour"
- Rhys Hennessy, IT System Administrator, Beacon Hospital.
Features
Asset management
Patch automation
Remote control
Results
- Significant reduction in manual patching labour.
- Efficient software deployment to thousands of endpoints
- Enhanced asset management and IT workflow automation
- Time savings for technicians, enabling focus on strategic tasks
