Seamlessly enhance your IT service management by integrating ServiceDesk Plus Cloud with Endpoint Central. Leverage the Endpoint Central Cloud extension to streamline ticket resolution and bring powerful endpoint management capabilities right into your help desk.
Enable the integration in just a few clicks with zero complex configurations by adding the Endpoint Central extension from the ManageEngine Marketplace or from the ServiceDesk Plus Cloud console.
Access the Endpoint Central Cloud console directly from your ServiceDesk Plus Cloud instance and manage both tickets and endpoints from a single console.
Automatically associate tickets with endpoints based on system name and domain, using asset data already available in ServiceDesk Plus.
Install or uninstall applications on endpoints directly from within the ticket using software deployment capabilities from Endpoint Central.
Launch remote sessions or execute key remote commands including shutdown, restart, hibernate, lock, Wake-On-LAN, and more right from the ticket.
For advanced troubleshooting, launch the endpoint's System Manager and access the Command Prompt, PowerShell, Task Manager, Registry, and more, without leaving the ticket.
Every action taken through Endpoint Central is automatically recorded as messages in the Conversations tab of the ticket for complete traceability.
