Many help desk technicians grapple with numerous service tickets on a daily basis, and quicker ticket resolution has been a long-standing desire. When you juggle multiple solutions to resolve a ticket, not only is the life cycle of a ticket disrupted, you also end up wasting time on a ticket that may have a simple resolution. If you're on the hunt for a help desk integration that will make your life easier, look no further. Integrating Freshservice with Endpoint Central will help you achieve quicker ticket resolution by enabling you to perform endpoint management activities right from the Freshservice ticket window.
Silently install free and commercial software by distributing ready-to-deploy packages right from the ticket window.
Transfer files; collaborate with other technicians; and access built-in chat, voice, and video calls while troubleshooting.
Resume remote session on reboot, and record the remote session for IT audit and training purposes.
Remotely shut down, lock, and put the system on standby mode from the ticket window.
Gain access to over 12 system manager tools such as Task Manager, File Manager, Event Viewer, and much more to resolve issues quickly.
Add notes to a ticket and close the ticket automatically after a remote session.