Manage every endpoint without stressing over skill shortages

Top healthcare use cases

• Meet HIPAA's 15-day patch mandate
• Manage BYOD
• Track inflow & outflow of assets
• Prevent ransomware with browser security
• Save $22k on device provisioning
• Distribute EHR client apps
• Remote help for multi-site clinics

• • 15-day mandate from HIPAA

    The new proposal to HIPAA security rule mandates healthcare organizations to patch their systems within 15 days of identifying a critical vulnerability

    

  • Example patching playbook from one of our customers

    • Built-in vulnerability feed and integrations with tools like Tenable, Rapid7 and CrowdStrike Falcon Spotlight for largest vulnerability management content.
    • N-1 patching for critical servers, customizable reboots, self-service portal for server admins to decide patching and reboot timelines
    • Create custom cohorts based on devices and departments, like radiology, and clinical informatics for creating test beds for patches.

    

    See the detailed playbook

  • Forrester acknowledges the cost and time saved by patch automation

    • Cost savings of up to a million dollars and time reduction of 95% from patch automation using ManageEngine Endpoint Central

    

  • A detailed breakdown of the cost and time saved from Forrester's analysis

    

    Learn more

• • BYOD visibility

    • See how many personal devices are being used for work related apps with an extensive device inventory.
    • Manage licenses for business apps in BYOD and distribute them to work profiles.

    

  • Data containerization and security

    • Work profiles that ensure that work and personal data stay separate, ensuring privacy isn't tampered while ensuring security for PHI and business apps.
    • Enforce strong passcode policies for work profiles to eliminate the chances of brute force attack in case of stolen devices.
    • Distribute sensitive content securely with screen shot and clipboard restrictions via MDM.

    

  • Privacy

    • Set restrictions on what information can be collected from personal devices, and keep the healthcare practitioner informed about them by publishing the privacy policy to their devices.
    • Lock devices and remove business app access and PHI when devices are lost.
    • Wipe devices when affiliate hospitals leave your organization due to bankruptcy and contract expiry.

    

  • Test and approve

    • Restrict access to business apps like Outlook and Office 365 for only MDM-registered BYODs.
    • Enable certificate-based sign ins for apps like Epic Haiku and Canto, by distributing certificates via MDM.

    

  • Hear from your peers, on managing work apps on BYOD using Endpoint Central

    "We do our best to train clinicians to take pictures from within Haiku because it doesn't store anything on the device. But this doesn't prevent them from doing it. Previously, my biggest concern was not being able to wipe everything work related from their phone once they've permanently left the organization, and having that workspace container is great for that."

    -Network system administrator,

    Port Townsend-based community care in Washington, U.S.

    Learn more

• • Does your IT team rely on spreadsheets to track assets?

    • With the procurement team usually raising concerns before bulk device purchases, an asset inventory spread across spreadsheets would be inefficient.

    

  • Unified inventory and custom reports

    • Bring every device into a single, accurate inventory view with integrations for leading ITAM solutions. With Endpoint Central's built-in and DIY reports, you get quick answers to your procurement team's questions.

    "Asset tracking and accountability is a major challenge in healthcare IT, especially with constant acquisitions. ManageEngine provides a consolidated view of asset and endpoint data, allowing me to track assets from delivery to deployment, including location, department, and user. I can now pull reports myself in seconds, without relying on my team."

    -Senior director of IT infrastructure,

    leading New Jersey based healthcare system in the U.S

    Learn more

• • Visibility & security across diverse browsers to prevent ransomware entry on endpoints proactively

    • In most cases, a ransomware attack starts with an innocuous browser download, which could have been nipped in the bud. Classic case being a recent breach in 2024, that exposed 5.6M patient records.

      In June, Ascension reported that cybercriminals gained access to its systems after a worker accidentally downloaded a malicious file, and that personally identifiable and protected health information may have been exposed.

    • Here's how one of our customers locked down browser, one of the common entry point for ransomware attacks.

      “We adopted Browser Security Plus, an add-on for Endpoint Central to close a major visibility gap. Although we manage Edge and Chrome, we lacked control over unapproved extensions, unsafe sites, and certain file downloads that bypassed our EDR. Browser Security Plus now gives us the insights and compliance controls we needed, ensuring only approved extensions are used, monitoring potentially malicious websites, and restricting risky file downloads."

      Director of IT security,

      Parasmus-based healthcare, New Jersey, U.S.

  • Preventing patient records from leaking through personal Gmail accounts

    

    Challenges

    • Employees storing notes in personal Google Drives
    • Blocking personal Gmail accounts would impact employees' bookmark storage

    

    Solutions

    • Leadership buy-in: The IT director plans to create a detailed policy for approval by the chief patient health and quality officer.
    • Operational alignment: The help desk will write guides for employees on how to migrate their bookmarks to their work profile.
    • Technology enablement: IT will use Endpoint Central to remove personal Gmail accounts from all browsers.

  • Monitor web activity for litigable and forensic investigations

    Why is it done?

    Litigable investigations

    When a physician sues your company, have visibility into what they were searching for or what data they were exchanging on the web.

    Forensic investigations

    During a security incident, risk assessment partners want visibility into the web activity of all employees on that day.

    How was it done?

    With Endpoint Central

    “With Endpoint Central, I get to see at an end-user level what employees are doing, why, and what browsers they are leveraging, even for remote workers. I can also control the extensions that are being installed, which is ideal for me. People like to install random stuff that they shouldn't.”

    Director of IT security,

    Parasmus-based healthcare, New Jersey, U.S.

    Without Endpoint Central

    “Previously, I'd have to go in the back door into the users machine and download the temporary Google database on the LiteDB for browser history. I would reconstitute that browser history in my own view in SQLight Viewer. That's how I was able to document the browser history of that person.”

    Director of IT security,

    Parasmus-based healthcare, New Jersey, U.S.

  • Reduce attack surface beyond browsers

    • Ensure that security goes beyond the browser layer, with application control, device control and data loss prevention from Endpoint Central.

    

• • Reduce clinical workstation provisioning by $22k and reduce 30 days to 20 mins during EHR adoption, M&A, IT asset overhaul, or staff turnover.

    • Purchase, image, and provision new assets to the acquired practices to instantly bring them under the parent firm's IT policies.
    • The directors of IT and application services together can define a group of apps to be distributed to different types of employees. Create a golden OS image with the organization's IT policies and layer persona-specific apps on top of it.

    

    Read the case study

• • Reducing time and complexity in EHR client app distribution

    Challenges

    • Client apps interacting with Epic's EHR needing special scripts during installation
    • Manually running the scripts on every machine using the Command Prompt

    Solution

    • With Endpoint Central, the company configured 11 post-deployment automations in sequence to customize software deployment, like changing registry keys, setting up the client to point to the server, and auto-populating desk icons.

    "Software deployment was a challenge when I was using KACE. Customizing deployments for applications like Imprivata and Citrix that interact with our Epic was crucial for me if we were going to switch from KACE. But Endpoint Central enables me to run 11 post-deployment scripts in sequence to customize software deployment, like changing registry keys, and setting-up the client to point to the server. This saves me a lot of time."

    -Network system administrator,

    Port Townsend-based community care in Washington, U.S.

  • Secure mobile workflows to Epic EHR

    Location tracking and lost mode for mobile devices

    Mobile devices are often lost or misplaced by physicians during emergencies and rounds. Implement location tracking, lost mode, and data protection (camera/screenshot restrictions), or even wipe lost devices, all from a single console

    Gain asset visibility for managing Epic deployments

    Physicians using personal devices to access EHR? Containerize Epic apps on physician devices, and have control over these containers without touching their personal space in the device

    Set-up devices in shared mode for shift workers, based on their departments

    Enable multiple departments like renal transplant, pediatric care, rehabilitation services and pharmacy, with easy device handover after shifts. Set-up devices in shared mode with department-specific profiles.

    Secure BYOD for clinicians by partitioning from personal information

    Physicians using personal devices to access EHR? Containerize Epic apps on physician devices, and have control over these containers without touching their personal space in the device

• • Remote help across your multi-site clinics, with RBAC to empower department-specific teams

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      A physician from the affiliate organization has multiple files open with a troubleshooting session scheduled.

    • 
      

      The parent organization's IT team should ensure all files stay organized and accessible post session.

    • 
      

      IT remotely views the PC, guiding the physician via chat to save and minimize the files.

    • 
      

      Once ready, the physician grants consent, and IT takes remote control to troubleshoot.

    • 
      

      After the session, the physician seamlessly resumes work with all files intact and in place.

    "Earlier, we used UltraVNC for remote control, but it posed a massive security risk, especially when resolving issues related to electronic medical records. We wanted something more secure. Endpoint Central's remote control is HIPAA compliant and integrated natively into the existing agent. We love the role-based access control, which empowers Clinical Informatics and Imaging teams to troubleshoot EMR and PACS systems without relying on IT."

    -Network system administrator,

    Port Townsend-based community care in Washington, U.S.