Important: We strongly recommend you to take backups before applying the service pack. This helps prevent accidental loss of data. Steps to update builds
Service Pack install order for build
| Steps | SHA256 Checksum hash value |
|---|
| If your build number is | Update to build number | SHA256 Checksum hash value |
|---|---|---|
| 6500 to 6525 | ||
| 6400 to 6410 | ||
| 6300 to 6310 | ||
| 6200 to 6221 | ||
| 6100 to 6123 | ||
| 6000 to 6013 | ||
| 5800 to 5817 | ||
| 5700 to 5710 | ||
| 5600 to 5607 | ||
| 5500 to 5521 | ||
| 5400 | ||
| 5300 to 5330 | ||
| 5200 to 5208 | ||
| 5100 to 5116 | ||
| 5000 to 5041 |
If the product runs as an application, click Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Stop ManageEngine ADSelfService Plus.
stopDB.bat file under the <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin ) to stop the database.When using the built-in PostgreSQL database:
Run the initPgsql.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.
Run the backupDB.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin).
Back up ADSelfService Plus by zipping the contents of the installation directory.
When using an external DB (external PgSQL, MSSQL, and MySQL):
Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running the initPgsql.bat file mentioned above).
Click Browse and select the service pack file. (ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate this process prematurely.
Having problems? Troubleshoot here
Once the service pack is installed, click Close and then Exit to quit the Update Manager.
If the product runs as an application, click Start > All Programs > ADSelfService Plus > Start ADSelfService Plus.
If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Start ManageEngine ADSelfService Plus.
If the product runs as an application, click Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Stop ManageEngine ADSelfService Plus.
Follow steps 2 and 3 and apply the service pack, first in the primary server and then in the standby server.
Take a backup of your external DB (external PgSQL, MS SQL, and MySQL).
Back up ADSelfService Plus by zipping the contents of the installation directory.
If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.
Click Browse and select the service pack file ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm that you have downloaded.
Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate this process prematurely.
Having problems? Troubleshoot here and start ADSelfService Plus .
Once the service pack is installed, click Close and then Exit to quit the Update Manager.
If the product runs as an application, click Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Stop ManageEngine ADSelfService Plus.
Follow steps 2 and 3 and apply the service pack, first in the primary server and then in the standby server.
Take a backup of your external DB (external PgSQL, MS SQL, and MySQL).
Back up ADSelfService Plus by zipping the contents of the installation directory.
If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.
Click Browse and select the service pack file (ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate this process prematurely. Having problems? Troubleshoot here.
Once the service pack is installed, click Close and then Exit to quit the Update Manager.
Reason: The server is running a significantly older version of ADSelfService Plus. Your installation will need updates installed during a few subsequent (major) versions of the product before it will be ready for the latest version.
Fix: Download and install every major version of ADSelfService Plus until the latest one.
Steps:
So, for instance, if you are running version 6013, update to version 6100, then to version 6200, and then finally to version 6207 (the latest build). You can find these patches on the ManageEngine site.
Reason: The server is running an older version of ADSelfService Plus (before version 6201) and cannot connect to the ManageEngine site (blocked port, firewall restrictions, no internet connection, etc). The Update Manager automatically imports the certificate when it is able to connect to the ManageEngine site. However, when it cannot do so, you will need to import the certificate manually.
Fix: Import the certificate manually.
Steps:
Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running the initPgsql.bat file mentioned above).
Click Browse and select the service pack file ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm that you have downloaded.
Log in to the ADSelfService Plus web client, and click the "License" link in the top pane.
Your ADSelfService Plus build number is in the "Build No." field.
