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Service Pack

Self Service Password Management » Service Pack
 
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  • How do I find my Build number?
    • Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number using the steps given below:
      • Log in to the ADSelfService Plus web client.
      • Click License in the top pane.
      • You'll find the current build number in the License Details popup that appears.
    • In the Update Path Finder section, enter the current build number to find the service pack path to the latest build.
    • Download and apply the appropriate service packs in the same order as suggested by the Update Path Finder.

ADSelfService Plus Service Pack

     
If your Build Number is Update to Build Number
6100 to 6118

Download and update to 6119
6000 to 6013

Download and update to 6100
5800 to 5817

Download and update to 6000
5700 to 5710

Download and update to 5800
5600 to 5607

Download and update to 5700
5500 to 5521

Download and update to 5600
5400

Download and update to 5500
5300 to 5330

Download and update to 5400
5200 to 5208

Download and update to 5300
5100 to 5116

Download and update to 5200
5000 to 5041

Download and update to 5100
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Prerequisites: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number. How do I find my build number?

  • If your build number isUpgrade to Build NumberSHA256 Checksum hash value
  • 6100 to 6118Download and upgrade to 611931cdfd49d3fde1d3e55372561e477bbb82e735b6245f1939aba85e0572b5d1d2
  • 6000 to 6013Download and upgrade to 610072c4ffdf48009767f73bf4bc328cc6aea7296a7f0ee102b182f96c3b10162999
  • 5800 to 5817Download and upgrade to 600025e10405fefcdf0ec9943cf1c1915e5bd85f956e16e73158c28c94d1cbdacfc4
  • 5700 to 5710Download and upgrade to 58001b52e075547e2c807260e3fece697ba291abc92c9fc9c75bc8aaf37e1999486a
  • 5600 to 5607Download and upgrade to 5700dbc489dab94f5708dd218609de955762f7d951a3485b090d81f91ef69a1b17b8
  • 5500 to 5521Download and upgrade to 5600bb49ab27b848054e623aef245be504e50795b8938994f1ac51f60472a14df73f
  • 5400Download and upgrade to 5500143d6b0a4dc4480555cec2fe272238d0f9ab1c8d619379b6ddacb04c84cea3b3
  • 5300 to 5330Download and upgrade to 5400f4936635c89b3845a62e5f49ee8cc2ef79870feffb2fc39748bb5cb79a5c2feb
  • 5200 to 5208Download and upgrade to 53001691a117b29ac83c971cf09a1cdde998a9fdfb81b5f75a9f324b802045e24d41
  • 5100 to 5116Download and upgrade to 52000a4647145c12f95d12f37cebb303fdbf7092ae86f535f47c1714b7832c2ba889
  • 5000 to 5041Download and upgrade to 51008faea24f8435a564add2639c64b0cfcbe8c2d53754e580a697626efc736f2204

Service Pack Installation Steps:

  • 1 Shut down ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. In the Run window, type services.msc, and in the window that opens, stop the ManageEngine ADSelfService Plus service.
  • 2 If you are using the built-in PostgreSQL database, stop the database by executing the stopDB.bat file under the <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin).
  • 3 Back up ADSelfService Plus.
    • When using the built-in PostgreSQL database:
      • Run the initPgsql.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.

        Requirements for running the initPgsql.bat file:

        • Ideally, the service account configured for ADSelfService Plus should be used for this. If the Command Prompt cannot be run with the service account credentials, use another account with administrative privileges to run it. In this case, you'll need to use this admin account to update ADSelfService Plus.
        • Ensure the initPgsql.bat file is not blocked from execution by the Active Directory Group Policy or antivirus software.
      • Run the backupDB.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin)
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
    • When using an external DB (external PgSQL, MSSQL, and MySQL):
      • If you are using an external database server (MS SQL, MySQL, or PostgreSQL), then take a backup of the database also.
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
      • If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
  • 4 Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running initPgsql.bat mentioned above).
  • 5 Click Browse and select the service pack file
    ( ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
  • 6 Click on Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  • 7 Click Close and then Exit to quit the Update Manager tool.
  • 8 Start ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Start ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. Type services.msc and in the Window that opens, start ManageEngine ADSelfService Plus.

Applying a service pack when

  1. 1. Shut down both the primary and standby servers.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary server and then in the standby server.
    Note: To identify the primary server, open the fos.conf located in <installation_directory>\tools\fos\conf and locate the ha.servertype=MASTER entry.
  3. 3. Start the primary server first and then the standby server.
  1. 1. Shut down both the primary and secondary nodes.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary node and then in the secondary nodes.
    Note: To identify the primary node, open the product_detail.conf file located in <installation_directory>\conf and locate the IS_CLUSTER_PRIMARY=true entry.
  3. 3. Start the primary node first and then the secondary nodes.

Need Help?

You can contact ADSelfService Plus Support at any time for assistance in updating ADSelfService Plus to the latest version.

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