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Service Pack

Self Service Password Management » Service Pack
 
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  • How do I find my Build number?
    • Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number using the steps given below:
      • Log in to the ADSelfService Plus web client.
      • Click License in the top pane.
      • You'll find the current build number in the License Details popup that appears.
    • In the Update Path Finder section, enter the current build number to find the service pack path to the latest build.
    • Download and apply the appropriate service packs in the same order as suggested by the Update Path Finder.
    how-do-find-build-number

ADSelfService Plus Service Pack

     
If your build number is Update to build number
6200 to 6208

Download and update to 6209
6100 to 6123

Download and update to 6200
6000 to 6013

Download and update to 6100
5800 to 5817

Download and update to 6000
5700 to 5710

Download and update to 5800
5600 to 5607

Download and update to 5700
5500 to 5521

Download and update to 5600
5400

Download and update to 5500
5300 to 5330

Download and update to 5400
5200 to 5208

Download and update to 5300
5100 to 5116

Download and update to 5200
5000 to 5041

Download and update to 5100
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Prerequisites: We strongly recommend you to make backups before applying the service pack. This helps you prevent accidental loss of data.

Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number. How do I find my build number?

  • If your build number isUpdate to build numberSHA256 checksum hash value
  • 6200 to 6208Download and update to 6209 86e1f915b0dd43b98ce601ea7fb9706c72d9f2e71fde3e658d0a5d0b9c70032b
  • 6100 to 6123Download and update to 620066dee66ba463ecf5ae9cd8430a9b35db9f7e26051161708f9d4bc7eb59effbdc
  • 6000 to 6013Download and update to 61005a4b9b41a97abc45f5e725309b009f9d8cae78356d8a4057b63c886ed9be42bf
  • 5800 to 5817Download and update to 6000a1290bf3041a59a290bb0c5f9e48c42e967f3fa8788bf67c280ac91066b19178
  • 5700 to 5710Download and update to 58001b52e075547e2c807260e3fece697ba291abc92c9fc9c75bc8aaf37e1999486a
  • 5600 to 5607Download and update to 57003cd66add624796a585a947164b64567b8b5786a9fd328da9c22cae8dc6f48658
  • 5500 to 5521Download and update to 5600bb49ab27b848054e623aef245be504e50795b8938994f1ac51f60472a14df73f
  • 5400Download and update to 5500f17af5f6dbfef8f540cbf2ec883a45265253f744f442da21c7452d4bca2911eb
  • 5300 to 5330Download and update to 5400181d8cee846946c76b1274325f8a109785eae845a26ba836f0d0e8002c3fa19c
  • 5200 to 5208Download and update to 5300b3c818b1d1c482d61694d8fcdeb22d597b7e9b853efe1d2fe058360de26234db
  • 5100 to 5116Download and update to 52000a4647145c12f95d12f37cebb303fdbf7092ae86f535f47c1714b7832c2ba889
  • 5000 to 5041Download and update to 51008faea24f8435a564add2639c64b0cfcbe8c2d53754e580a697626efc736f2204

Service Pack Installation Steps:

  • 1 Shut down ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. In the Run window, type services.msc, and in the window that opens, stop the ManageEngine ADSelfService Plus service.
  • 2 If you are using the built-in PostgreSQL database, stop the database by executing the stopDB.bat file under the <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin).
  • 3 Back up ADSelfService Plus.
    • When using the built-in PostgreSQL database:
      • Run the initPgsql.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.

        Requirements for running the initPgsql.bat file:

        • Ideally, the service account configured for ADSelfService Plus should be used for this. If the Command Prompt cannot be run with the service account credentials, use another account with administrative privileges to run it. In this case, you'll need to use this admin account to update ADSelfService Plus.
        • Ensure the initPgsql.bat file is not blocked from execution by the Active Directory Group Policy or antivirus software.
      • Run the backupDB.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin)
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
    • When using an external DB (external PgSQL, MSSQL, and MySQL):
      • If you are using an external database server (MS SQL, MySQL, or PostgreSQL), then take a backup of the database also.
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
      • If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
  • 4 Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running initPgsql.bat mentioned above).
  • 5 Click Browse and select the service pack file
    ( ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
  • 6 Click on Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  • 7 Click Close and then Exit to quit the Update Manager tool.
  • 8 Start ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Start ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. Type services.msc and in the Window that opens, start ManageEngine ADSelfService Plus.

Applying a service pack when

  1. 1. Shut down both the primary and standby servers.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary server and then in the standby server.
    Note: To identify the primary server, open the fos.conf located in <installation_directory>\tools\fos\conf and locate the ha.servertype=MASTER entry.
  3. 3. Start the primary server first and then the standby server.
  1. 1. Shut down both the primary and secondary nodes.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary node and then in the secondary nodes.
    Note: To identify the primary node, open the product_detail.conf file located in <installation_directory>\conf and locate the IS_CLUSTER_PRIMARY=true entry.
  3. 3. Start the primary node first and then the secondary nodes.

Need help?

You can contact ADSelfService Plus Support at any time for assistance in updating ADSelfService Plus to the latest version.

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