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Service Pack

Self Service Password Management » Service Pack
 
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  • How do I find my Build number?
    • Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number using the steps given below:
      • Log in to the ADSelfService Plus web client.
      • Click License in the top pane.
      • You'll find the current build number in the License Details popup that appears.
    • In the Update Path Finder section, enter the current build number to find the service pack path to the latest build.
    • Download and apply the appropriate service packs in the same order as suggested by the Update Path Finder.

ADSelfService Plus Service Pack

     
If your Build Number is Update to Build Number
6100 to 6113

Download and update to 6114
6000 to 6013

Download and update to 6100
5800 to 5817

Download and update to 6000
5700 to 5710

Download and update to 5800
5600 to 5607

Download and update to 5700
5500 to 5521

Download and update to 5600
5400

Download and update to 5500
5300 to 5330

Download and update to 5400
5200 to 5208

Download and update to 5300
5100 to 5116

Download and update to 5200
5000 to 5041

Download and update to 5100
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Prerequisites: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number. How do I find my build number?

Service Pack Installation Steps:

  • 1 Shut down ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. In the Run window, type services.msc, and in the window that opens, stop the ManageEngine ADSelfService Plus service.
  • 2 If you are using the built-in PostgreSQL database, stop the database by executing the stopDB.bat file under the <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin).
  • 3 Back up ADSelfService Plus.
    • When using the built-in PostgreSQL database:
      • Run the initPgsql.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.

        Requirements for running the initPgsql.bat file:

        • Ideally, the service account configured for ADSelfService Plus should be used for this. If the Command Prompt cannot be run with the service account credentials, use another account with administrative privileges to run it. In this case, you'll need to use this admin account to update ADSelfService Plus.
        • Ensure the initPgsql.bat file is not blocked from execution by the Active Directory Group Policy or antivirus software.
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
    • When using an external DB (external PgSQL, MSSQL, and MySQL):
      • Run the backupDB.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin)
      • If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
  • 4 Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running initPgsql.bat mentioned above).
  • 5 Click Browse and select the service pack file
    ( ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
  • 6 Click on Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  • 7 Click Close and then Exit to quit the Update Manager tool.
  • 8 Start ADSelfService Plus.
    • If the product runs as an application, click on Start > All Programs > ADSelfService Plus > Start ADSelfService Plus.
    • If the product runs as a Windows service, click on Start > Run. Type services.msc and in the Window that opens, start ManageEngine ADSelfService Plus.

Applying a service pack when

  1. 1. Shut down both the primary and standby servers.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary server and then in the standby server.
    Note: To identify the primary server, open the fos.conf located in <installation_directory>\tools\fos\conf and locate the ha.servertype=MASTER entry.
  3. 3. Start the primary server first and then the standby server.
  1. 1. Shut down both the primary and secondary nodes.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary node and then in the secondary nodes.
    Note: To identify the primary node, open the product_detail.conf file located in <installation_directory>\conf and locate the IS_CLUSTER_PRIMARY=true entry.
  3. 3. Start the primary node first and then the secondary nodes.

Need Help?

You can contact ADSelfService Plus Support at any time for assistance in updating ADSelfService Plus to the latest version.

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