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Service Pack

 
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  • How do I find my Build number?
  • Log in to the ADSelfService Plus Plus web client, and click the "License" link in the top pane. You'll find the build number in the License Details popup.

  • This is the build number of the currently installed ADSelfService Plus.

ADSelfService Plus Service Pack

     
If your Build Number is Update to Build Number
5500 to 5505

Download and update to 5506

5400

Download and update to 5500

5300 to 5330

Download and update to 5400

5200 to 5208

Download and update to 5300

5100 to 5116

Download and update to 5200

5000 to 5041

Download and update to 5100

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Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Instructions to apply Service Pack

  • 1 Shut down ADSelfService Plus
    • If the product runs as an application, click on Start --› All Programs --› ADSelfService Plus --› Stop ADSelfService Plus.
    • If the product runs as a Windows service, click on Start --› Run --› type "services.msc" --› Stop "ManageEngine ADSelfService Plus".
  • 2Execute the stopDB.bat file under <ADSelfService Plus>\bin directory.
  • 3Backup ADSelfService Plus by zipping the contents of <ADSelfService Plus> directory.
  • 4If you are using an external database server (MS SQL or MySQL), then take a backup of the database also. If you are using MySQL server and have McAfee antivirus scanning the machine, then please pause the antivirus software till the update process is complete.
  • 5Open Command Prompt and execute the UpdateManager.bat file under <ADSelfService Plus>\bin directory.
    • For Windows Vista, Server 2008 and higher machines with User Account Control enabled, start the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator')
  • 6Click Browse and select the PPM file that you have downloaded.
  • 7Click on Install for the service pack. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  • 8Click Close and then Exit to quit Update Manager tool.
  • 9Start ADSelfService Plus.
    • If the product runs as an application, click on Start --› All Programs --› ADSelfService Plus --› Start ADSelfService Plus.
    • If the product runs as a Windows service, click on Start --› Run --› type "services.msc" --› Start "ManageEngine ADSelfService Plus".
  • Note: If you need to apply more than one service pack, follow the same instructions for each installation.

How do I find my current build number?

  1. Log in to the ADSelfService Plus web client.
  2. Click the License link at the top right corner.
  3. In the license details windows, you can find the build number mentioned below the product architecture.

 

Need Help?

You can contact ADSelfService Plus Support at any time for assistance in updating ADSelfService Plus to the latest version.

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