Why approval workflow for self-service?
Security and usability concerns have kept many businesses away from giving password and IT self-service solutions a try. ADSelfService Plus’ Approval Workflow for self-service helps businesses confidently embrace self-service solutions by letting IT admins and help desk technicians keep control of users’ self-service actions. Once enabled, all self-service actions by end users, such as self-password resets, self-profile update, and self-service group management, will go through a predefined workflow. Help desk technicians can review the self-service requests for security and data quality before approving them.