Security and usability concerns have kept many businesses away from giving self-service systems a try. Approval workflow for self-service from ADSelfService Plus helps businesses confidently embrace self-service solutions by letting IT admins and help desk technicians take control of users’ self-service actions. Once enabled, all self-service actions by end users, such as password resets, self-profile update, and self-service group management, will go through a predefined workflow. Help desk technicians can review the self-service requests for security and data quality before approving them.
Ensure security and consistency: Help desk assisted self-service gives you control over users’ self-service actions and ensures that they are handled in a secure, consistent manner.
Significantly reduce calls to service desk: Users can create requests on their own without having to call the help desk. The cost associated with users calling the help desk for booking IT service requests is significantly reduced.
Freedom to choose pure self-service vs. assisted self-service: You have the option to configure approval workflow based on OUs and groups, so that certain users like managers can be exempted from the approval workflow process and enjoy a pure self-service experience.
Read this solution brief to see how approval workflow for self-service can help you ensure security and consistency of users' self-service actions.Download Solution Brief