Configurations

In ManageEngine ServiceDesk Plus - MSP, all types of application configurations are grouped under Admin. To access the various configuration options, log in to the application using the user name and password of an admin user and click the Admin tab in the header pane. If this is your first login after installing the ServiceDesk Plus application, then by default, configuration wizard is opened, and the screen displayed would be as below,

To proceed with the configurations, follow the instructions provided in the configuration wizard. There are some default values given for various configurations. If you do not require these values, you can delete them and add your own values to suit your needs either in the wizard itself or at a later time by visiting the corresponding configuration group.

You can exit the configuration wizard at any time. Clicking the Exit button closes the configuration wizard and takes you straightaway to the Admin Home page, where you can perform all the configurations.

The various configurations are grouped under the following major heads:

• Helpdesk Configurations

• Account Configurations

• Problem/Change Management

• Discovery

• Asset Management

• Software Management

• User Survey

• General Settings

Each of these configurations is explained in details in the following sections.