Security advisory

XXE vulnerability in the Reports integration

CVE ID : CVE-2023-29443

Product Name Severity Affected Version(s) Fixed Version Fixed On
ServiceDesk Plus Low 14104 and below 14105 Feb. 20, 2023
ServiceDesk Plus MSP Low 14001 and below 14200 Apr. 10, 2023
SupportCenter Plus Low 14001 and below 14200 Apr. 24, 2023
AssetExplorer Low 6980 to 6988 6989 Feb. 20, 2023


A threat actor with the SDAdmin role can configure a malicious server to return a response with a malformed XML using the Reports integration API, causing an XML External Entity (XXE) attack.


The vulnerability can be exploited by threat actors who have SDAdmin role to execute an XXE attack and access system files.

Steps to upgrade

  1. Download the latest upgrade pack from the following links for the respective products:
  2. Apply the latest build to your existing product installation as per the upgrade pack instructions provided in the above links.


This vulnerability was reported by minhgalaxy on our bug bounty portal.

If you have any questions or concerns, please contact product support at the email addresses below.

ServiceDesk Plus:

ServiceDesk Plus MSP:

SupportCenter Plus:


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