Capture the right data from your end users
Build custom, user-friendly incident and service request templates with a simple drag-and-drop canvas. Collect all relevant information with custom additional fields of multiple types including pick list, drop-down, and date. Implement condition-based actions driven by user input to make your forms dynamic.
Flexible ticket management that works your way
Configure custom actions, notifications, tasks, automations, and webhooks to enhance your ITSM capabilities with maximum flexibility. Script your own custom functions using Deluge, Zoho's scripting language.
Establish help desk integrity by authorizing the right people with custom roles
Set up custom roles to restrict access to different modules such as requests, problems, changes, purchases, contracts, assets, solutions, and reports. Configure granular authorizations such as adding, editing, or deleting tickets across modules.
Support end users around the globe with multi-site support
ServiceDesk Plus makes it easier to manage multiple offices around the world from a single service desk console. Manage users, handle requests from different locations, and define custom operational hours and holidays by defining custom sites and regions.
Schedule and manage your help desk activities efficiently
Leverage the help desk scheduler to mark technicians' absences and assign backup technicians. Create tasks, schedule reminders, and reassign tickets without having to juggle between multiple screens.
Build your own apps to manage your help desk better
Create and deploy custom apps in the cloud-based application platform. Define custom business logic and approval workflows with little scripting.