A US specialty retailer, which sells over 100 varieties of premium loose leaf teas and other tea-related merchandise, was struggling to cope with its complex help desk software. Both technicians and store personnel faced difficulties in understanding and navigating through the tool's complex interface. Lack of proper communication tools and notification mechanisms limited the interaction between the end users and the IT team. The company started evaluating various help desk solutions and ServiceDesk Plus beats perceived leaders in the rigorous evaluation!
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ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. Over 100,000 organizations across 186 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction.