Remote PC Access, as the very term implies, lets technicians to access a remote device to troubleshoot. Technicians can resolve the issues faster without having to physically move away from their desks. In order to understand more about Remote PC Access software, please read this article till the very end.
As the very name suggests, a Remote PC Access software enables technicians to remotely control a device. Suppose a technician is situated geographically at a different place than the target PC, then using a Remote PC Access software, the technician can take remote control of the target PC. The target PC's screen is rendered on the technician's PC, wherein the technician can now perform actions in the target PC to troubleshoot and resolve issues.
Remote Control renders the screen of the target computer in the technician's PC. The software catches the keyboard and mouse inputs of the technician and transmits them to the target device. The target device in turn sends the transmitted commands to the local computer, upon which the commands are successfully executed. This is the basic bedrock upon which Remote PC Access software functions.
Remote PC Access software is particularly used in workspaces where there are huge number of devices to be managed and especially where there are roaming devices and branch offices.
The main benefit is easing the process of remotely troubleshooting a device. The higher order effect of remote troubleshooting is that even the turnaround time is greatly reduced, improving the efficiency of the technician in turn. Since a VPN connection is not mandatory to establish a remote desktop connection, a Remote PC Access software is particularly helpful for Managed Service Providers (MSP) where they might be required to manage and troubleshoot computers from different customers.
Remote Access Plus is a powerfully built remote troubleshooting software that can help IT administrators troubleshoot devices remotely. Its salient features include:
In addition to the above, you can troubleshoot devices that run on the major flavors of the operating systems - Windows, Mac and Linux, using Remote Access Plus. Remote Access Plus is available both as an on-premise and a cloud solution. And depending upon your organization's requirements, you can choose one among the three editions available (Standard, Professional and Free).