Help Document

Incident building

This pages explains about building incidents using the instances of the Incident Workbench. Check the Access page to learn how to invoke the Incident Workbench from different dashboards of Log360 Cloud

Note: You can add upto 20 analysis tabs in a single instance of the Incident Workbench. If you want to analyze more entities you will have to close the current instance, and open a new one.
  1. Click on Add to Incident in the top right corner of the Incident Workbench to save the instance.
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  3. The dropdown contains the list of existing incidents. Use the search bar to find specifc incidents and add the Incident Workbench instance.
  4. Once you select the incident, the following page will appear. Assign a person to handle the incident, add severity and status, and set the deadline to resolve the incident.
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  6. To create a new incident and add the instance, click on the Create New Incident button in the dropdown. You need to add the additional details of the Incident Name, and Description in the corresponding page.
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  8. Once the instance has been saved, you'll get the success message notification. The Click here link in the notification will lead you to the incident management console.
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  10. Head to Alerts tab → Incident to view the list of incidents. The Incident Workbench analysis are stored under the Evidences section in the incident management console. Click on Details to view the specific analysis.
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