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AU Small Finance Bank is one of India's largest and fastest-growing financial institutions, providing banking solutions to millions across the country. With 45,000 employees and 1000 remote offices, AU Small Finance Bank maintains a highly distributed, digitally focused environment. The IT team of 200 engineers manages 25,000 mainly Android mobile devices, supporting operations for both banking staff and remote employees.
Problem statement
- No pre-approved device enrollment option
- Limited grouping/subgroup management
- Basic remote control functionality and lack of advanced troubleshooting features
- Application rollout and rollback were slow and unreliable
AU Small Finance Bank faced growing pains as their mobile device landscape expanded. With 25,000 Android devices used by field staff and remote office employees, the lack of integrated onboarding, granular grouping and real-time security controls created significant operational inefficiencies.
Devices in remote offices often required lengthy manual intervention. Remote troubleshooting tools offered limited visibility and app lifecycle management was error-prone, making it difficult to deploy, update, or roll back applications quickly. These gaps posed compliance risks, the potential for data loss and slowed business response to rapidly changing needs.
"Compared to other MDM providers, MDM Plus delivered all the enterprise-grade features we needed, at a fraction of the cost."
- Johnson, digital support, AU small finance bank
The solution
Mobile Device Manager Plus provided AU Small Finance Bank with a unified solution tackling all major device management pain points. The IT team now enrolls thousands of devices, including those at remote branches and BYODs, seamlessly, with automated onboarding and immediate policy application. Subgroup creation and device grouping became effortless, empowering admins to apply distinct access and security settings across departments or branches with a few clicks.
Remote support tools, including advanced remote control, real-time device location tracking and granular policy enforcement, drastically reduced troubleshooting time. Application repository and deployment features enabled fast, controlled rollouts and easy rollback for both Android enterprise and Google-hosted apps, eliminating previous bottlenecks.
Customizable roles, integration with existing ManageEngine tools and responsive product support all contributed to a more agile, secure and user-friendly device management experience for every stakeholder across the bank’s vast network.
"Remote tool, app repository, application deployment are our favorites, BYOD is now easy to manage and Google-hosted apps deploy in minutes."
- Johnson, digital support, AU small finance bank
Modules used
Remote control
App repository
Application deployment
Results
- Fully cloud-based and secure mobile fleet management
- Efficient BYOD and app deployment for Android and Google-hosted apps
- Deployment and onboarding for all devices, no physical IT required at branches
- Streamlined troubleshooting, saving support hours and enhancing productivity
- Rapid, centralized security for lost/stolen devices
