How to migrate Endpoint Central from 32-bit to 64-bit architecture?

Description

The document provides the steps required to migrate Endpoint Central from 32-bit to 64-bit architecture.

Pre-requisites

Before migrating the product, you have to meet the following requirements

  1. Ensure that the device running the Endpoint Central server has a 64-bit OS. If the OS in the device is 32-bit, then follow these steps to migrate to a different device which has a 64-bit OS.
  2. Ensure that your product build number is 10.0.599 or above. Click here to migrate to the latest build.

Important

Before installing the migration pack, follow the steps given below -

  1. Take a backup of the Endpoint Central installation directory (<Install_Dir>/DesktopCentral_Server) to avoid any data loss during the migration process.
  2. If the Endpoint Central Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the migration process.

Steps to migrate DC from 32-bit to 64-bit architecture

  1. Download the migration pack in the system where the product is installed. The SHA256 checksum hash value is efe3b978f07c26498bb6e63b5f5ab9b8aa3cc326d4aba8df394c70357ec1d997
  2. Stop the Endpoint Central Server before starting the migrating process (either through Start --> Programs --> ManageEngine Endpoint Central --> Stop Endpoint Central or Right click Endpoint Central logo on the Notification area of Task bar and click Stop Service)
  3. Execute the UpdateManager.bat file present in the <Desktop Central_Home>/bin directory.
  4. Click "Browse" to locate the migration pack that you have downloaded.
  5. Click "Install" to initiate the migration process. This may take few minutes depending on the amount of data that needs to be migrated, wait until the migration is completed.
  6. Click "Close" and "Exit" to exit the Update Manager tool.

           Warning : Don't start the Endpoint Central server before exiting update manager tool.

  7. Start the Endpoint Central Server (either through Start --> Programs --> ManageEngine Endpoint Central --> Start Endpoint Central or Right click Endpoint Central logo on the Notification area of Task bar and click Start Service)

You have successfully migrated to 64-bit architecture.

 

 

 

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