Unable to mount WIM file - ADK version 10

Problem

You can see the error message "Unable to mount WIM file in the WinPE path" on the screen when you do the following:

  • While creating USB, ISO, or PXE media using WinPE tool version 10

Cause

  1. Windows firewall or Antivirus might block the WinPE (DISM) process.
  2. Required privilege is not held by the user(Group Policy restriction).
  3. Using a ReFS file system.

Resolution

To identify if the Windows firewall or Antivirus is blocking the WinPE (DISM) process, follow the steps given below in the machine where the Central server is installed:

  1. Exclude the Central Server installed location from Antivirus and firewall.
  2. Ensure that Antivirus is not blocking any DISM commands. Follow this link for more information.

To ensure that the required privileges are held by the client, follow the steps given below:

  1. Run gpedit.msc to open group policy editor.
  2. Navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment > Manage auditing and security log.
  3. Ensure that the user account used to run the Central Server is added to this list.

To check the user account currently running the Central Server:

  1. Run services.msc to open services.
  2. Go to properties of ManageEngine Endpoint Central Server
  3. Click Log On tab.

To check the manual mount process, follow the steps given below in your Central Server-installed machine (on-premises)/ Distribution Server-installed machine (cloud):

  1. Search Deployment and Imaging Tools in the Start menu.
  2. Run Deployment and Imaging Tools as an administrator.
  3. Image software for hard disks - ManageEngine OS Deployer

  4. Run copype amd64 "path\mount_check" where path indicates the location to which the WinPE files should be copied.
    • For the on-premise solution, the path should be the server installed location.
    • For the cloud solution, the path should be C:\Program Files (x86)\ZOHOCORP.

    Image software for hard disks - ManageEngine OS Deployer

  5. The mount_check folder will now be created in your computer.
  6. Image software for hard disks - ManageEngine OS Deployer

  7. Download this bat file.
  8. Navigate to mount_check -> media -> sources and copy the bat file to that folder.
  9. Image software for hard disks - ManageEngine OS Deployer

  10. Run the bat file as an administrator.
  11. Image software for hard disks - ManageEngine OS Deployer

  12. If the mount/unmount fails, check your local environment for any issues.

Please contact support if the issue persists. 

Keywords: WinPE mount failed, digital signature error