Nothing can be as frustrating for employees as being locked out of their computers and not able to carry on with their work. What’s more startling is the fact that user account lock-out is one of the most common issues that IT helpdesk have to handle on a routine basis in an organization. These account lock-outs can have a huge impact on the productivity of the users and IT admins alike.
To overcome this challenge and to save employees from a frustrating experience, ADSelfService Plus allows users to securely unlock their locked-out Windows account on their own without relying on IT helpdesk. By answering a serious of predefined challenge questions and/or by entering a secret PIN received via SMS/Email, users can manage account lockouts by themselves in just three simple steps. ADSelfService Plus mobile browser support empowers users with Windows account unlock capabilities on their mobile devices. No longer do they have to wait for IT helpdesk or install a logon extension or depend on other users’ machines to unlock their accounts. They can now do so right from their mobile device and gain access to their computers.