Analysts say around 30% of IT helpdesk calls are the result of users forgetting their passwords. What’s more important than the number is the criticality of this issue; if someone forgets their password and cannot log in to their Windows account, they cannot work. The productivity loss and cost associated with each password reset ticket can really be a dampener on the organizations' efforts to reduce IT management costs.
ADSelfService Plus enables end-users to reset their forgotten passwords without IT helpdesk intervention by securely verifying their identities using SMS/Email based multi-factor authentication. Apart from reducing password related helpdesk calls, ADSelfService Plus also frees up employees and IT staff to focus on more pressing tasks. ADSelfService Plus mobile browser support brings self-service capabilities to end-users’ mobile devices. Users can now use their smartphones or tablets, running on any mobile platform, to reset their passwords. Perfect for todays BYOD-enabled organizations.