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End of Support Statement

Product Life Cycle Plan - End of Support

ManageEngine has announced product life cycle plan for ManageEngine NetFlow Analyzer. NetFlow Analyzer 9.x version was released in April 2011 and has since been available for download. Support for the older versions of NetFlow Analyzer, versions 4.x, 5.x, 6.x, 7.x, and 8.x series will end.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
NetFlow Analyzer 4.x & 5.x 4000 to 5505 February 2005 June 2008
NetFlow Analyzer 6.x 6000 to 6100 June 2007 August 31, 2014
NetFlow Analyzer 7.x 7000 to 7600 April 2008 August 31, 2014
NetFlow Analyzer 8.x 8000 to 8600 May 2010 August 31, 2014
NetFlow Analyzer 9.x 9000 to 9900 April 2011 Currently Supported.
NetFlow Analyzer 10.x (beta) 10000 May 2014 Currently supported.

End of Support Details

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of NetFlow Analyzer 9.x since April 2011, we have decided to declare end of support (EOS) for the earlier major releases viz., version 4.x, version 5.x, version 6.x, version 7.x, and version 8.x.

Note: Any bug-fixes, changes, or enhancements will not be made over versions 4.x, 5.x, 6.x, 7.x, and 8.x henceforth.

Upgrade plans for existing customers:

  1. If you are in version 4.x or 5.x, write to to get assistance on the upgrade path.
  2. If you are in version 6.x, 7.x, 8.x or 9.x, upgrade to the latest build by following the upgrade path detailed here.
  3. For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at .

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

3. My AMS has expired. What should I do now?

Please write to our sales team (). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

4. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to for further clarifications.

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