The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 5 technicians or 25 workstations by one technician forever. It is a perfect fit for managing Small business. If your organization is bigger, you may wish to evaluate and purchase the full version of ManageEngine ServiceDesk Plus.
A. 25 assets including workstations, routers, switches and any other IT assets.
A. No. The free edition of ServiceDesk Plus includes the help desk management, asset management, self service portal, knowledge base and reports. It also includes purchase and contracts management. The free edition can manage one technician with 25 assets. If you want more, check out the 30-day trial version (no technician or asset limitations). Click here for more information.
A. Unlimited. There are no end user access limits.
A. Please install ServiceDesk Plus in Trial Edition mode. This will give you unlimited technician access and unlimited asset management for 30 days.
A. Yes. While installing ServiceDesk Plus, please choose "Standard Edition" first in the Select the Edition to install screen. In the next screen, choose Free Version (Never Expires). The Standard Edition includes the help desk, self service portal, knowledge base and reports.
A. Yes. No such limitations in our help desk software.
A. Yes, ServiceDesk Plus runs on Linux too. For complete system requirements, click here.
A. ServiceDesk Plus does not use thick clients. You can connect to ServiceDesk Plus using a web browser like Internet Explorer or Mozilla Firefox.
A. Send us an email at support [at] servicedeskplus [dot] com and we will contact you. Also, you will not lose any data.