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IT Help desk Software with Asset Management
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The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 25 workstations by one technician. It is a perfect fit for managing Small business. If your organization is bigger, you may wish to evaluate and purchase the full version of ManageEngine ServiceDesk Plus.
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Key features of ServiceDesk Plus Free Edition:
- Request Management - Enable users to submit requests via telephone, email and online self-service portal. Includes auto dispatch, notifications and complete history of requests.
- Self Service Portal - End users can login to your help desk and log requests, search the knowledge base and check status of their existing requests.
- Knowledge Base - Your technician and end users have single point access to all known resolutions in a single interface.
- Asset Discovery - Discover all kinds of IT assets, without agents, including workstations, routers and network printers. Supports discovery of Windows and Linux based workstations/servers.
- Asset Management - Maintain accurate, detailed information on hardware and software inventory and asset relationships. Get access to asset history information when resolving requests/issues.
- Variety of Reports - Get access to a wide range of reports on your help desk and assets. Customize reports or generate your own report using SQL.
- Surveys - Easily build surveys and check end-user satisfaction.
- Purchase Management - Create, send for approval and manage purchase orders and link them with assets.
- Contracts Management - Maintain all support/maintenance (AMC) contracts in a single place and receive notifications before they expire.
- SLA Management - Create User, Department, Priority or Category based SLA rules and ensure compliance.
- Product Catalog - Maintain a complete product catalog based on product type, that lists all assets owned by your organization.
Frequently Asked Questions
- How to install ServiceDesk Plus, IT Help desk software as free version?
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A. On installation, after few screens select Standard Edition or Professional Edition in the Select the Edition to Install screen.
(Note: Enterprise Edition is ITIL ready, but doesn't have a free version)
Select the "Free Version" in the Version Selection Panel Screen
- How many technicians does your free edition of help desk software - ServiceDesk Plus support?
- A. One.
- How many assets can I discover using your free edition of help desk software?
- A. 25 assets including workstations, routers, switches and any other IT assets.
- Will your help desk software (free edition) have any other limitation in features?
- A. No. The free edition of ServiceDesk Plus includes the help desk management, asset management, self service portal, knowledge base and reports. It also includes purchase and contracts management. The free edition can manage one technician with 25 assets. If you want more, check out the 30-day trial version (no technician or asset limitations). Click here for more information
- How many end users can access the free edition of your help desk software?
- A. Unlimited. There are no end user access limits.
- I want to add more technicians or manage more assets inside your help desk software. How can I get a evaluation copy?
- A. Please install ServiceDesk Plus in Trial Edition mode. This will give you unlimited technician access and unlimited asset management for 30 days.
- I don't want the asset management in your free help desk software. I am just looking for a help desk management solution with one technician. Can I disable the asset management part alone?
- A. Yes. While installing ServiceDesk Plus, please choose "Standard Edition" first in the Select the Edition to install screen. In the next screen, choose Free Version (Never Expires).
The Standard Edition includes the help desk, self service portal, knowledge base and reports.
- Will I get the Contracts Management and Purchase Management in my free edition of ServiceDesk Plus?
- A. Yes. No such limitations in our help desk software.
- My company runs Linux servers. Does your free help desk software support Linux?
- A. Yes, ServiceDesk Plus runs on Linux too. For complete system requirements, click here
- Where can I download the client for your free edition of ServiceDesk Plus?
- A. ServiceDesk Plus does not use thick clients. You can connect to ServiceDesk Plus using a web browser like Internet Explorer or Mozilla Firefox.
- How do I upgrade from the free edition to the paid edition of your help desk software?
- A. Send us an email at support [at] servicedeskplus [dot] com and we will contact you. Also, you will not lose any data.
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