- After purchasing the software, will I be able to retain the data & configuration created during the evaluation ?
Yes.
- Can I try all the features of SCP during the evaluation period ?
Yes, the evaluation build comes with options to turn on all the features of SCP during the evaluation period.
- Whom should I contact for any technical assistance in setting up the system during the evaluation of the product ?
We can be reached at Toll free US : +1 888 720 9500 intl : +1 408-352-9115. Or mail us at supportcenterplus-eval@manageengine.com .
- Can we have a demo of SCP to better understand the product ?
You can either try the product online at http://demo.supportcenterplus.com. Or send your contact information at supportcenterplus-eval@manageengine.com and our technicians would contact you and schedule a demo for you.
- I need some more days to evaluate. What should I do ?
Please contact sales team ( sales@manageengine.com ) for this.
- How do I move the data from my test machine to a Production Server ?
We have scripts in the application for data backup & restore. Please refer http://www.manageengine.com/products/support-center/help/adminguide/general-features/back-up-supportcenter-plus.html
- How do I move the data from my previous helpdesk into SCP ?
We do data migration from other helpdesks as a professional service on chargeable basis. Please contact sales team ( sales@manageengine.com ) for this.
- Where can I see the list of proposed enhancements in the product ?
See Road Map : http://www.manageengine.com/products/support-center/roadmap.html
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