SupportCenter Plus

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Customer Support Software, Help Desk Software

Frequently asked questions

 
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 » How it works ?  » Evaluation  » Licensing  » Infrastructure
 

Evaluation Questions

  1. After purchasing the software, will I be able to retain the data & configuration created during the evaluation?
  2. Can I try all the features of SCP during the evaluation period?
  3. Whom should I contact for any technical assistance in setting up the system during the evaluation of the product?
  4. Can we have a demo of SCP to understand the product better?
  5. I need some more days to evaluate. What should I do?
  6. How do I move the data from my test machine to a Production Server?
  7. How do I move the data from my previous helpdesk into SCP?
  8. Where can I see the list of proposed enhancements in the product?
  1. After purchasing the software, will I be able to retain the data & configuration created during the evaluation ?

    Yes.

  2. Can I try all the features of SCP during the evaluation period ?

    Yes, the evaluation build comes with options to turn on all the features of SCP during the evaluation period.

  3. Whom should I contact for any technical assistance in setting up the system during the evaluation of the product ?

    We can be reached at Toll free US : +1 888 720 9500 intl : +1 408-352-9115. Or mail us at supportcenterplus-eval@manageengine.com .

  4. Can we have a demo of SCP to better understand the product ?

    You can either try the product online at http://demo.supportcenterplus.com. Or send your contact information at supportcenterplus-eval@manageengine.com and our technicians would contact you and schedule a demo for you.

  5. I need some more days to evaluate. What should I do ?

    Please contact sales team ( ) for this.

  6. How do I move the data from my test machine to a Production Server ?

    We have scripts in the application for data backup & restore. Please refer http://www.manageengine.com/products/support-center/help/adminguide/general-features/back-up-supportcenter-plus.html

  7. How do I move the data from my previous helpdesk into SCP ?

    We do data migration from other helpdesks as a professional service on chargeable basis. Please contact sales team ( ) for this.

  8. Where can I see the list of proposed enhancements in the product ?

    See Road Map : http://www.manageengine.com/products/support-center/roadmap.html

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