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Frequently asked questions

 
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Licensing Questions

  1. If I get a 5 user license, will that includes Administrator login or 5 SupportReps + Administrator ?
  2. I might need 20 more SupportReps licenses at a later time. Is there any option to top-up the current license ?
  3. Does SCP have a permanant or perpetual licensing model ?
  4. Can I move from a free version to a licensed version ?
  5. After purchase, will I be eligible for further upgrades & patches ?
  6. Where can I find the features available in different editions ?
  1. If I get a 5 user license, will that includes Administrator login or 5 SupportReps + Administrator ?

    It includes the Administrator Login.

  2. I might need 20 more SupportReps licenses at a later time. Is there any option to top-up the current license ?

    Yes. Our sales team will assist you to do that.

  3. Does SCP have a permanant or perpetual licensing model ?

    Yes, we do. Please contact sales team ( ) for this.

  4. Can I move from a free version to a licensed version ?

    Yes, can be done and the data would be carried over too.

  5. After purchase, will I be eligible for further upgrades & patches ?

    Yes.

  6. Where can I find the features available in different editions ?

    Features Comparison : http://www.manageengine.com/products/support-center/comparison-document.html

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