Quick reads from IT experts
Our top contributors share their insights on the hottest IT topics
07 min read
Critical IT policies that safeguard your organization
Is your account secure? A quick glance at ManageEngine's security page will reveal an IT policy, which talks about our data security, identity and access control, and other vital components of our products and services. This policy has been fine-tuned over decades and has kept us safe from potential threats.
Feb 05, 2024 | By Mahanya
07 min read
Why your ITAM strategy needs a makeover
Debate of the decade: Team Apple or Team Android? The average life span of a smartphone is two to four years. How do you decide when it's time for an upgrade? Making these decisions for yourself is easy. For an organization, it's impossible without a reliable ITAM strategy that aligns with your business and IT goals.
Dec 26, 2023 | By Mahanya
07 min read
ManageEngine's take: How to boost IT efficiency with ChatGPT
Since the emergence of ChatGPT, the artificial intelligence (AI) tool, people across the world use it for a myriad reasons, from crafting emails and writing code to answering questions conversationally.
Sep 6, 2023 | By Shivaram P R
07 min read
IAM authentication methods for managing identities and securing your enterprise
Cybercriminals are always on the lookout for loopholes to breach enterprise networks. Organizations must reinforce their cybersecurity infrastructure by implementing a robust IAM system.
Apr 11, 2023 | By Mahanya
06 min read
4 ways low-code app development boosts the agility of ITOps
IT teams often face an overload of automation requirements and a lack of resource availability, two pain points that hinder business productivity.
Oct 26, 2022 | By Mahanya
07 min read
Top endpoint management challenges and how the cloud solves them
The pandemic accelerated digitization of the workforce; consequently, IT teams around the world began facing multiple challenges in managing their endpoints remotely.
Aug 03, 2022 | By Shivaram P R
05 min read
Integrating ITSM and ITOM for a resilient IT experience
Despite our best efforts to manage systems effectively, networks often contain problematic, obsolete, or outdated systems
Jul 22, 2022 | By Mahanya
08 min read
5 ways to test your BCDR potential
Flight attendants always review the safety protocol before each flight, even though pilots are well-trained. Tech giants like Google have recovery data centers all over the world.
Jul 20, 2022 | By Mahanya
07 min read
RCA in IT: 5 mistakes that can cripple your root cause analysis
A major incident strikes—we're all in it. The sysadmin, network operations, security, and privacy teams put their heads together to work on the fix.
Jul 15, 2022 | By Shivaram P R
07 min read
How internal IT audits can boost your process efficiency
When you hear the word audit, do you immediately picture an auditor with endless questions and an anxious team with no answers?
Jul 11, 2022 | By Shivaram P R
08 min read
How to create a solid IT incident management team
What do you do if one of your critical services goes down, or if a customer asks for their data to be removed, stating privacy issues
Jul 04, 2022 | By Shivaram P R
07 min read
3 ways ManageEngine leverages the power of predictive analytics in IT
Traditional IT operations follow a reactive, fix-problems-as-they-occur approach. Predictive analytics is a game changer for IT admins.
Jun 30, 2022 | By Shivaram P R
05 min read
Using culture to inspire compliance
In today's data-driven business world, you're bound to hear about compliance frequently: be it from your customer, legal advisor, compliance team, or an article on the internet.
May 18, 2022 | By Shivaram P R
07 min read
Three techniques to help IT teams handle security incidents better
Cyberattacks hit businesses everyday. In recent years, these attacks have increased ten-fold as hackers benefit from vulnerable IT systems.
April 29, 2022 | By Shivaram P R
09 min read
3 characteristics of a solid knowledge management strategy
Businesses are collecting vast amounts of data every day. This data is meaningless if you don't have a process to convert it into valuable insights.
April 20, 2022 | By Mahanya
07 min read
How to communicate effectively during an IT incident
There's a stark difference between what you see during an IT incident and what your customers experience.
February 18, 2022 | By Shivaram P R
05 min read
5 ITSM trends for 2022
IT leaders need to start analyzing the past year and create a strategy for the next. Undoubtedly, the pandemic has changed the way businesses operate
January 28, 2022 | By Mahanya
09 min read
Bringing identity, security, automation, and ITSM together to deliver security and productivity transformation
The world of corporate IT is known for its operational siloes, where one team—with its own purpose, objectives, responsibilities, and activities
September 30, 2021 | By Stephen Mann
06 min read
6 tips for organizations transitioning back to the workplace
As organizations return to the office, it's crucial to have a plan that is not only safe, but also emphasizes work-life balance and optimizes productivity.
July 13, 2021 | By Mahanya
11 min read
8 Ways IT Managers Can Support Employees' Mental Health
Many businesses fail to address the mental health of their employees. What does this mean for you as a leader?
May 26, 2021 | By Mahanya
10 min read
The common challenges in driving EX
When looking to improve the employee experience (EX) within your organization, it’s important to...
May 26, 2021 | By Sophie Danby
9 min read
Want bottom-line impact? Invest in EX
While customer experience and user experience have gotten a lot of attention over the past few years, many...
May 26, 2021 | By Doug Tedder
10 min read
EX in a pandemic
As I write this, the world looks very different than how it did at the start of 2020. Coronavirus—or the COVID-19...
May 26, 2021 | By Vawns Murphy
13 min read
IT’s role in employee experience
Many years ago, I was in a mentoring program that was known for how well it matched mentors to mentees. My...
May 26, 2021 | By Rae Ann Bruno
8 min read
Example EX measures and how to use them
So, your IT department has decided to measure its employee experience—but where does it start? Of course there’s...
May 26, 2021 | By Stephen Mann
10 min read
Enterprise service management’s role in employee experience
Three of the hottest trends in IT service management (ITSM) right now are connected –digital transformation...
May 26, 2021 | By Stephen Mann
8 min read
Change management impacts everyone
While companies have used technology nearly from the beginning, digital transformation has brought...
May 26, 2021 | By Greg Sanker
7 min read
Making your IT self-service portal great
A slick IT self-service portal offering is a great way of making our employees’ day job a little easier and will not only...
May 26, 2021 | By Sally Bogg
9 min read
What does knowledge management have to do with it?
Knowledge management isn’t about simply constructing a knowledge base and expecting people to use it; it must...
May 26, 2021 | By Aprill Allen
8 min read
The importance of being earnest (at work): Why employee experience matters
I hope you’ll pardon my punning title. The Importance of Being Earnest is a play by Oscar Wilde in which...
May 26, 2021 | By Akshay Anand
9 min read
Reimagining the employee experience for a human-centric world
“How many?” I asked with my mouth agape. I was helping to lead an extensive digital transformation effort...
May 26, 2021 | By Charles Araujo