At ManageEngine, we have decades of experience in incident response and training as a global company. This handbook captures ManageEngine's learnings and the incident frameworks that we developed to handle every type of incident with process maps, checklists, and best practices.
2020 was a rough year for businesses worldwide. In the wake of the pandemic, many of us reevaluated our priorities and work plans. Here, we take a look at ManageEngine's journey and how we made the most of our endpoint management system.
A CIO’s guide to rethinking compliance: How to transform your IT organization with better process controls in 2021
Take a refreshing look at compliance through the lens of process control. This book is a guide to polishing and rethinking your existing processes to get them to work more effectively for you.
How Zoho's IT turns every service request into a pleasant experience: The untold story of our employee experience.
This e-book brings to you a combination of processes, technologies, and methods that have helped create a service request framework that keeps our employees happy.
Business continuity and disaster recovery handbook: How Zoho Corp responds to disasters and does business as usual
This book is a documentation of Zoho Corp's evolution as an enterprise in business continuity and disaster recovery (BCDR). We uncover the events that helped shape our resilient BCDR blueprint. We'll also take a look at the COVID-19 case study that put our business continuity plan into action.