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How to create virtual tenants in M365 Manager Plus

What are virtual tenants?

M365 Manager Plus' concept of virtual tenants is segmenting users based on domain, group membership, job location, and other user attributes for administrative requirements. Virtual tenants is what an OU is to the on-premises AD. Administrators can create virtual tenants pertaining to a specific department, team, project, and every possible user group, and delegate management operations on them to technicians.

Virtual tenant delegation is disabled by default, and once enabled, it cannot be reverted. On enabling virtual tenant delegation, domain delegation option will not be available. To delegate domains, admins have to create new virtual tenants with domains added to them, and delegate those virtual tenants instead.

Refer the image below to know where to find the option to enable virtual tenant delegation.

Create Virtual Tenants In M365 Manager Plus

Steps to create virtual tenants

  • Go to the Settings tab.
  • Navigate to Configuration → Other Configuration → Virtual Tenants.
  • Click on Create Virtual Tenant.
  • Provide a name for the virtual tenant to be created, and choose the Microsoft 365 tenant in which it must be created.
  • In the Filter by section, set the condition, based on which the users should be filtered. Use the + option to set multiple conditions.
  • Steps To Create Virtual Tenants

  • Click Save.

Steps to delegate virtual tenants to technicians

  • Go to the Delegation tab.
  • Select Help Desk Delegation → Help Desk Technician in the left pane.
  • Select Edit Technician in the Actions column corresponding to the technician you want to edit.
  • In the Delegates To section, select the virtual tenant to be delegated from the drop-down.
  • Click Save Changes.

Note: Refer this document for the steps to create a help desk technician.


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