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RUM Agent Download

Download Real User Monitoring agent for Applications Manager

If you are using Applications Manager's Real User Monitoring feature, download the appropriate RUM agent from the table below.

Who should Download? Operating System
Windows Linux
Customers using build no. 16160 and above
Customers using build no. 15570 to 16150
Customers using build no. 15390 to 15560

Note: RUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.

Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.

File SHA256 value
RUM Agent 64 bit (.exe) d0900617b1e37e37c16693bea0c1eb51d038d989770518cdd13054dca69a5455
RUM Agent 64 bit (.bin) 02c7fe8179854f835379a38b65812bb5c26080341694960630f8e04c2b519b2d
Frequently Asked Questions
  • Is RUM Agent an add-on feature in Applications Manager?

    RUM will be available as a count based add-on module. It will work with both Professional and Enterprise editions of Applications Manager.

    • Each website monitored with RUM will be counted as 1 monitor in the license. The price also depends on the Page views metric.
    • Page views will have a monthly (calendar) limit and users will be charged separately based on the tier that they purchase. For more details, click here.

  • How do I configure RUM in Applications Manager?

    You can refer to our help page and follow the steps given there.

  • I have a problem starting the RUM agent What do I do?

    You can refer our troubleshooting KB here.

  • Can I integrate RUM with APM Insight?

    No. For now, you cannot integrate RUM with APM Insight.

  • How do I resolve the 'No data available' error shown in 'ISP' tab?

    Real User Monitor does not show ISP details by default. A third-party geolocation API needs to be purchased and configured in RUM agent to obtain ISP data. Learn more

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