Customer Onboarding and Account Management

Customer Onboarding & Account Management

What is Customer Onboarding and Account Management (COBAM) all about?

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Outlay details

Attributes Classic Standard
Supported editions All paid editions All paid editions
Subscription model Annual Annual
Dedicated Account Manager Your single point of contact (SPOC) who facilitates the shortest possible resolution time for critical issues. 
Yes Yes
Onboarding support Procure guidance every step of the way throughout your implementation and initial setup.
Yes Yes
Web-based training 2 sessions (2 hours each for 2 days) 4 sessions (2 hours each for 4 days)
Health check Periodic health check every month for optimized performance.
Twice a month for the first two months; once a month thereafter Twice a month for the first four months; once a month thereafter
Conventional support channel Yes Yes
On-site visitsPart of the onboarding and maintenance schedule.
3 days 6 days
Upgrade assistance Assistance for upgrading the product after thorough analysis of your environment.
Yes Yes

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