Customer Onboarding and Account Management

Customer Onboarding & Account Management

What is Customer Onboarding and Account Management (COBAM) all about?

Reap the benefits

Devoted Account Manager

A single point of contact

The account manager is the go-to person for the quick resolution of escalations. They ensure you receive a top-notch customer experience with Endpoint Central and facilitate the shortest possible resolution time for critical issues.

Hassle-free onboarding process

Implementation and setup

Considering how crucial hand-holding is through the baby steps, we walk you through the entire process beginning with the initial setup. Maintenance of Endpoint Central throughout the year is the icing on the cake.

Better safe than sorry

Periodic health checks

We ensure that best practices are followed, which can prove to be the cornerstone in combating snags. It's more cost-effective to proactively maintain your systems than to react to downtime hurriedly. Our support engineers provide assistance for planning an upgrade or feature optimization. 

Expect the unexpected

Timely onsite visits

We send our well-experienced experts to help you cope with extreme situations.  Plus, your employees receive tips and tricks that enable them to handle these and other challenging situations in the future. 

Outlay details

Attributes Classic Standard
Supported editions All paid editions All paid editions
Subscription model Annual Annual
Dedicated Account Manager Your single point of contact (SPOC) who facilitates the shortest possible resolution time for critical issues. 
 Yes Yes
Onboarding support Procure guidance every step of the way throughout your implementation and initial setup.
Yes Yes
Web-based training 2 sessions (2 hours each for 2 days) 4 sessions (2 hours each for 4 days)
Health check Periodic health check every month for optimized performance.
 Twice a month for the first two months; once a month thereafter Twice a month for the first four months; once a month thereafter
Conventional support channel Yes Yes
On-site visitsPart of the onboarding and maintenance schedule.
 3 days 6 days
Upgrade assistance Assistance for upgrading the product after thorough analysis of your environment.
 Yes Yes

Let's get you started.

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