Customer Onboarding & Account Management

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Customer Onboarding and Account Management

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What is Customer Onboarding and Account Management (COBAM) all about?

Reap the benefits

 

Devoted Account Manager

A single point of contact

The account manager is the go-to person for the quick resolution of escalations. They ensure you receive a top-notch customer experience with Endpoint Central and facilitate the shortest possible resolution time for critical issues.  

Hassle-free onboarding process

Implementation and setup

Considering how crucial hand-holding is through the baby steps, we walk you through the entire process beginning with the initial setup. Maintenance of Endpoint Central throughout the year is the icing on the cake.  

Better safe than sorry

Periodic health checks

We ensure that best practices are followed, which can prove to be the cornerstone in combating snags. It's more cost-effective to proactively maintain your systems than to react to downtime hurriedly. Our support engineers provide assistance for planning an upgrade or feature optimization.   

Expect the unexpected

Timely onsite visits

We send our well-experienced experts to help you cope with extreme situations.  Plus, your employees receive tips and tricks that enable them to handle these and other challenging situations in the future. 

Outlay details

AttributesClassicStandard
Supported editionsAll paid editionsAll paid editions
Subscription modelAnnualAnnual
Dedicated Account Manager Your single point of contact (SPOC) who facilitates the shortest possible resolution time for critical issues. 
YesYes
Onboarding support Procure guidance every step of the way throughout your implementation and initial setup.
YesYes
Web-based training2 sessions (2 hours each for 2 days)4 sessions (2 hours each for 4 days)
Health check Periodic health check every month for optimized performance.
Twice a month for the first two months; once a month thereafterTwice a month for the first four months; once a month thereafter
Conventional support channelYesYes
On-site visitsPart of the onboarding and maintenance schedule.
3 days6 days
Upgrade assistance Assistance for upgrading the product after thorough analysis of your environment.
YesYes

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