Exchange Reporter Plus: End of Support policy

This page contains information on the support life cycle of each version of Exchange Reporter Plus. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support (EOS), it will no longer receive technical support or security updates from Exchange Reporter Plus.

End of Support details

A support life cycle denotes the period from when a version is available for download to when it is no longer supported by Exchange Reporter Plus. When a version reaches its EOS, Exchange Reporter Plus no longer provides security updates, non-security updates, features, enhancements or technical support. Shortly after a new version is released, an EOS announcement is made for the older versions on this page. We declare EOS to replace the older versions with a better and more secure version of Exchange Reporter Plus. EOS will be announced six months prior to the effective retirement date so that the users can plan and execute the version upgradation accordingly. Exchange Reporter Plus strongly encourages users running the older version to upgrade to the latest version.

End of Support matrix

You can find a list of builds and their EOS dates in the table below:

Updating to a newer version

If you are using an older version of Exchange Reporter Plus, use our update path finder to update to the latest version. You can also write to us at support@exchangereporterplus.com to receive assistance with updating the product.

Drawbacks of staying on EOS versions

1. Organizations that continue to use EOS versions are more prone to unpatched vulnerabilities and might face increased security risks.
2. EOS versions might not be as feature-rich as its successor.
3. EOS versions are susceptible to compliance issues.
4. EOS versions can incur high operational costs through data breach or lost revenue from downtime.

FAQs

1. What is the purpose of EOS Policy?

   EOS Policy is intended purely for the benefit of Exchange Reporter Plus customers to gain value for their spending on us. As business needs evolve, we update our versions to provide a better service with time. We expect our users to fully cooperate and upgrade to the latest version.

2. For how long will a version be fully supported?

   From the time of a version's release, it will be fully supported for a minimum of 24 months or more. As new versions are released, previous versions are supported for a certain period of time, then pushed to End of Support.

3. How will Exchange Reporter Plus announce EOS for a version?

   The EOS announcements will be made on our Pitstop forum alongside email and in-product notifications.

4. How ahead of the EOS date will the announcement be made?

   EOS of a version will be announced six months before its last support date. This way, users will be able to use this time to plan and execute the upgradation process.

5. Is the update free of cost?

   Yes, all the updates are free, provided you have Annual Maintenance and Support for the current period.