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Excluding ADSelfService Plus from antivirus software

Antivirus software plays a huge role in securing an organization's IT environment. Some antivirus software might not trust third-party applications, like ADSelfService Plus, and flag them as threats, which can impede how the product works. To prevent this, we recommend taking these measures:

Excluding the ADSelfService Plus login agent from antivirus software:

To be excluded: The Remcomsvc.exe (C:\Windows\SysWOW64\RemComSvc.exe) file in all the end-user machines in which the ADSelfService Plus login agent will be deployed.

Reason: Some antivirus software may flag the Remcomsvc.exe file—a third-party API integral to the installation of the ADSelfService Plus login agent—as a threat during an antivirus scan. They may even delete the file from end-user machines. Without the Remcomsvc.exe file, the ADSelfService Plus login agent cannot be pushed to end-user machines from the admin portal.

Excluding ADSelfService Plus from antivirus software:

To be excluded: The ADSelfService Plus installation directory.

Reason: Certain files and folders in the ADSelfService Plus installation directory are flagged as threats and even deleted. This prevents ADSelfService Plus from working properly.

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Highlights of ADSelfService Plus

Password self-service

Allow Active Directory users to self-service their password resets and account unlock tasks, freeing them from lengthy help desk calls.

One identity with single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications using their Active Directory credentials.

Password and account expiry notification

Intimate Active Directory users of their impending password and account expiry via email and SMS notifications.

Password synchronization

Synchronize Windows Active Directory user passwords and account changes across multiple systems automatically, including Microsoft 365, Google Workspace, IBM iSeries, and more.

Password policy enforcer

Strong passwords resist various hacking threats. Enforce Active Directory users to adhere to compliant passwords by displaying password complexity requirements.

Directory self-update and corporate directory search

Enable Active Directory users to update their latest information themselves. Quick search features help admins scout for information using search keys like contact numbers.

ADSelfService Plus trusted by

Embark on a journey towards identity security and Zero Trust