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Configuring password synchronization for Salesforce

ADSelfService Plus' password synchronization feature captures all users' Active Directory password resets and changes and automatically sync with their Salesforce accounts in real-time. This feature helps a great deal in reducing password-related help desk calls, as users will have to maintain just a single password across multiple platforms.

Before you start configuring password synchronization for Salesforce, please ensure that API access is enabled in your Salesforce account. Also, a custom app must be created for ADSelfService Plus in Salesforce.

Steps to configure password sync for Salesforce:

  • Log in to ADSelfService Plus with administrator credentials.
  • Navigate to Configuration → Self-Service → Password Synchronizer.
  • Click th Salesforce link.
  • In the Salesforce Configuration page that opens up, select Password Synchronizer as the module from the drop-down list.
  • Enter the domain name of Salesforce account.
  • Input the user name and password of Salesforce account.
  • Enter your Security token. (Refer Note)
  • Enter the Client ID and the Client Secret of ADSelfService Plus. (Refer Note)
  • Enter a brief description of the configuration.
  • Select the Self-Service Policies from the drop-down list.
  • Click Save.


1. Steps to generate the security token:

  • Log in to your Salesforce admin account.
  • Navigate to <Your Login Name> (top right corner) → My Settings → Personal → Reset My Security Token.
  • In the page that opens, click Reset Security Token.
  • The new security token will be sent via email to the email address on your Salesforce user record.

2. Steps to get the Client ID and Client Secret:

  • Log in to your Salesforce admin account.
  • Follow the steps in this link to create a custom app for ADSelfService Plus.
  • Navigate to Setup → Build → Create → Apps → Connected Apps and click the ADSelfService Plus app you created.
  • You will now be able to see Consumer Key, which is the Client ID, and Consumer Secret, which is the Client Secret.

Testing the configuration:

To check if the password synchronization configuration has been set up correctly, follow these steps:

  • Log in to ADSelfService Plus with a domain user credential.
  • Navigate to the Change Password tab.
  • In the Change Password page that opens up, choose your Salesforce account, from the select account drop-down list.
  • Enter the old password.
  • Provide a new password and confirm it.
  • Click Change Password.
  • Now, log in to your Salesforce account with the same new password.

If you can log into Salesforce without any issues, then the password synchronization configuration has been done correctly.

Note: By default, ADSelfService Plus automatically links your AD account with the Salesforce account based on the sAMAccountName attribute. It also gives you provision to link the accounts manually based on an attribute of your choice.

Automatically reinstate revoked licenses of users

Licenses are a costly affair. Administrators should know the tips and tricks of license management to manage the licenses in an easier way. It is a common practice to revoke the license of

  • Inactive users
  • Locked out users
  • Password expired users, and others who are all not using the product for a very long time.

While we take proper steps to curb the unwanted license consumption, we must also ensure that the licenses are reinstated promptly. Most the products provide ways to restrict license usage but they do not concentrate on the ways to reinstate the licenses.

ADSelfService Plus, not only provides ways to reinstate licenses but also lets to automate the process. This eases the task of license management even more.

Steps to reinstate revoked licenses automatically

  • Login to ADSelfService Plus admin portal.
  • Go to Admin tab.
  • Select License Management → Restrict Users in the left pane.
  • You will see the Restricted Users List. Select Schedule to Unrestrict.
  • In the pop-up you will see the options to schedule the license reinstation process.
  • Select the suitable options in the pop-up as per your needs.
  • Click Save.


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Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

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Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

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Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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A single pane of glass for complete self service password management