Configuring Single Sign-On for Zendesk
Once single sign-on (SSO) is configured, users can access their Zendesk accounts with just their Active Directory or Microsoft Windows credentials. They can also access Zendesk accounts with just a single click from ADSelfService Plus’ web console.
- Log in to ADSelfService Plus as an administrator.
- Navigate to Configuration → Self-Service → Password Sync/Single Sign On → Add Application, and select Zendesk from the applications displayed.
Note: You can also find the Zendesk application you need from the search bar located in the left pane, or the navigation option in the right pane.
- Click IdP details in the top-right corner of the screen.
- In the pop-up that appears, copy the Login URL, Logout URL, and Sha256 Fingerprint values.
Zendesk configuration steps:
- Log in to Zendesk with administrator credentials.
- Navigate to the Admin Center by clicking the menu icon near the profile icon.
- In the Admin Center, navigate to Security → Single Sign-on.
- Click Configure in the SAML section.
- Select the Enabled checkbox.
- In the SAML SSO URL field, enter the URL for signing in to your system and Zendesk (refer to Step 4 of Prerequisites).
- In the Certificate Fingerprint field, enter the certificate fingerprint obtained from the product(refer to Step 4 of Prerequisites).
- For the Remote Logout URL, enter the URL users should be redirected to when they sign out (refer to Step 4 of Prerequisites).
- Make note of the Assertion Consumer Service (ACS) URL, as it will be input in the SAML Redirect URL field during the ADSelfService Plus configuration.
- Click Save.
- Enable SAML Single Sign-On for end users by navigating to Security → End Users.
- Select External authentication.
- Click Save.
ADSelfService Plus configuration steps
- Now switch to ADSelfService Plus’ Zendesk configuration page.
- Enter the Application Name and Description.
- Under the Assign Policies field, select the policies for which SSO needs to be enabled.
Note: ADSelfService Plus allows you to create OU- and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
- Select Enable Single Sign-On.
- Enter the Domain Name of your Zendesk account. For example, if you use firstname.lastname@example.org to log in to Zendesk, then thinktodaytech.com is the domain name.
- Enter the SAML Redirect URL you saved in Step 9 of Zendesk configuration steps.
- Click Add Application.
Your users can now sign in to Zendesk through ADSelfService Plus.
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