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Configuring Single Sign-On for Zendesk

This week let me take you through the steps to configure Single Sign-On for Zendesk. Once SSO is configured, users can access their Zendesk accounts with just their Active Directory or Microsoft Windows credentials. ADSelfService Plus also allows you to access Zendesk accounts with just a single click, from its web console.

Single Sign-On for Zendesk:

Step 1: Configuring ADSelfService Plus

  • Login to ADSelfService Plus web console with the administrator credentials.
  • Navigate to Configuration → Self-Service → Password Synchronizer/ Single Sign-On link.
  • Click on the Zendesk link and this will redirect to the configuration page.
  • In the Modules drop-down list, select Single Sign-On. (Refer Image)
  • Input the SAML Redirect URL. (https:// <sub-domain>.zendesk.com)
  • Enter the Zendesk domain name.
  • Select the Self-Service Policies from the drop-down list.
  • Click Download SSO certificate button in the top right-hand side of the page.
  • In the SSO/SAML details pop-up box that appears, copy the Login URL, SHA1 FingerPrint, and Logout URL fields. Click on the Download SSO Certificate link to download the SSO verification certificate. (Refer Image)
  • Click Save.

Step 2: Configuring Zendesk

  • Login to Zendesk account with the administrator credentials.
  • In the administrator console, click on the Settings tab and select the Security menu.
  • In the page that opens up, navigate to the End-users tab.
  • Select the Single Sign-On option.
  • Enable SAML option.
  • Paste the values of the three fields that were copied from ADSelfService Plus web-console in step 1 to the SAML SSO URL, Certificate fingerprint, and Remote Logout URL fields. (Refer Image)
  • Click Save.

 

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Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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