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Configuring Single Sign-On for Zendesk

This week let me take you through the steps to configure Single Sign-On for Zendesk. Once SSO is configured, users can access their Zendesk accounts with just their Active Directory or Microsoft Windows credentials. ADSelfService Plus also allows you to access Zendesk accounts with just a single click, from its web console.

Single Sign-On for Zendesk:

Step 1: Configuring ADSelfService Plus

  • Login to ADSelfService Plus web console with the administrator credentials.
  • Navigate to Configuration → Self-Service → Password Synchronizer/ Single Sign-On link.
  • Click on the Zendesk link and this will redirect to the configuration page.
  • In the Modules drop-down list, select Single Sign-On. (Refer Image)
  • Input the SAML Redirect URL. (https:// <sub-domain>
  • Enter the Zendesk domain name.
  • Select the Self-Service Policies from the drop-down list.
  • Click Download SSO certificate button in the top right-hand side of the page.
  • In the SSO/SAML details pop-up box that appears, copy the Login URL, SHA1 FingerPrint, and Logout URL fields. Click on the Download SSO Certificate link to download the SSO verification certificate. (Refer Image)
  • Click Save.

Step 2: Configuring Zendesk

  • Login to Zendesk account with the administrator credentials.
  • In the administrator console, click on the Settings tab and select the Security menu.
  • In the page that opens up, navigate to the End-users tab.
  • Select the Single Sign-On option.
  • Enable SAML option.
  • Paste the values of the three fields that were copied from ADSelfService Plus web-console in step 1 to the SAML SSO URL, Certificate fingerprint, and Remote Logout URL fields. (Refer Image)
  • Click Save.


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