Active Directory (AD) user information, such as an employee’s profile picture, department, mobile number, or email address, is stored in its corresponding LDAP attributes. These attributes serve as a central repository of data for other services to use to complete critical tasks, such as Exchange to generate lists, HR for payroll, etc. If the stored AD information is incorrect, it could cause issues across multiple services in the organization.
Let's look at an example of an incorrect user profile picture in AD. If user A accidentally updates their profile picture with the wrong photo, all the connected accounts will have an incorrect profile picture, forcing the user to call the IT help desk for assistance. The IT team, built to handle much more complex tasks than updating simple user information, will have to put their other priority tickets on hold to deal with this, reducing the efficiency of the organization as a whole.
To improve the accuracy of the information stored in AD and eliminate unnecessary help desk tickets, users should be given the option to self-update their personal information. ADSelfService Plus helps achieve this with a secure, web-based self-service portal. It streamlines directory information management by enabling users to self-update their personal details from a secure web interface.
You can customize the self-update web interface to display only the information you want users to edit, mandate specific fields, define what operations users can perform on the forms, and more.
User profile pictures stored in AD are also displayed as the profile image for the user in other services like Office 365, SharePoint, and Skype for Business. ADSelfService Plus empowers users to update their profile picture in AD, thereby updating the information in all connected services. You can also specify which photo attribute—thumbnailPhoto or jpegPhoto—should be updated, along with the size, dimension, and extension of the profile picture.
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