Pricing  Get Quote

Configuring high availability in ADSelfService Plus

ADSelfService Plus utilises automated failover to support high availability in case of system and product failures. Essentially, this means that when the ADSelfService Plus service fails on one machine, another instance of ADSelfService Plus running on another machine automatically takes over.

Before configuring high availability in ADSelfService Plus, make sure that the following conditions are satisfied.

Condition 1: Download and install ADSelfService Plus in two separate machines.

If you already have ADSelfService Plus, update your installation to the latest build, and make sure that you download and install ADSelfService Plus in the second machine as well.

Condition 2: Both the downloaded instances should,

  • Run as a service.
  • Have the same build architecture (32-bit or 64-bit) and build number.
  • Be connected to the same domain and network.

Condition 3: The virtual IP address must lie in the same IP range as that of the primary and standby servers.

Configuration steps

  1. Log in to ADSelfService Plus with admin credentials.
  2. Navigate to Admin → Product Settings → High Availability.
  3. Select Enable High Availability.
  4. In the Primary Server section, the URL of the ADSelfService Plus server you are currently accessing (i.e., the primary server) will be auto filled.
  5. high-availability-configuration

  6. In the Standby Server section, enter the:
    • Hostname of the ADSelfService Plus' standby server.
    • Username and assword of a super admin in ADSelfService Plus standby server.
  7. In the Virtual IP section, enter:
    • Virtual IP address with which you can access both the primary and standby servers.

      Note: A virtual IP address is an unused static IP address. 

      How to find an unused static IP address? 

      • Open command prompt and try to ping any random IP. If it throws a request timed out error, the IP is unused and can be used as the virtual IP. 
    • Enter an appropriate Virtual Host Name. A virtual host name is the alias given to the virtual IP address.
  8. Click Save.
  9. To enable high availability, you will need to restart the primary server first, and restart the standby server.

Important: Once high availability is enabled, you must:

  • Update the Access URL with the virtual IP address value from step 6.
  • Add the virtual IP address value in Admin Login page IP restriction list (if it is enabled) in the Logon Settings.

Like this tip? Get the most out of ADSelfService Plus by checking out more tips and tricks here.


Request Support

Need further assistance? Fill this form, and we'll contact you rightaway.


Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management