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Removing non-enrolled users to save up on license cost

A license will be assigned to every user after successful authentication into ADSelfService Plus regardless of the users' enrollment status.Below are the possible scenarios when a non-enrolled user takes up a license:

  • A user logs into the self-service user portal but decides to complete the enrollment later.
  • Password Policy Enforcer is enabled for native password reset (through ADUC) and change (through Windows login screen) using the password sync agent.

When these users consume the license, other users who have legitimate reasons to access the product for password resets or finishing MFA authentication for endpoint logins may not be able to do so if there are not enough licenses. To prevent this, periodically check the Licensed Users Report and remove the licenses consumed by non-enrolled users.

Steps to revoke licenses consumed by non-enrolled users

  1. Log into ADSelfService Plus admin console.
  2. Go to Reports > Other Reports > Licensed Users Report .

    Log into ADSelfService Plus admin console.

  3. Select a Domain and select Not-Enrolled Users from the Filter drop-down.

    Select a Domain and select Not-Enrolled Users from the Filter drop-down.

  4. Click Generate .
  5. Once the report is generated, select the users and click Delete .

    Select a Domain and select Not-Enrolled Users from the Filter drop-down.

Refer to our licensing guide to learn more on how ADSelfService Plus licensing works and how to free up unused licenses.

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Highlights of ADSelfService Plus

Password self-service

Allow Active Directory users to self-service their password resets and account unlock tasks, freeing them from lengthy help desk calls.

One identity with single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications using their Active Directory credentials.

Password and account expiry notification

Intimate Active Directory users of their impending password and account expiry via email and SMS notifications.

Password synchronization

Synchronize Windows Active Directory user passwords and account changes across multiple systems automatically, including Microsoft 365, Google Workspace, IBM iSeries, and more.

Password policy enforcer

Strong passwords resist various hacking threats. Enforce Active Directory users to adhere to compliant passwords by displaying password complexity requirements.

Directory self-update and corporate directory search

Enable Active Directory users to update their latest information themselves. Quick search features help admins scout for information using search keys like contact numbers.

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