How to reset ADSelfService Plus' default admin password

You might need to reset the password to ADSelfService Plus' default admin account if:

• You have forgotten the password.
• You are unable to verify your identity with MFA and do not have backup codes for the account.

In either case, you will need to manually reset the password of the admin account. To do so:

1. Open the Command Prompt in elevated mode and navigate to the ADSelfService Plus installation directory. The default location is C:\Program Files\ManageEngine\ADSelfService Plus\bin.
2. Execute the resetADSSPpassword.bat file.

   

3. You will be asked if you want to disenroll MFA for the default admin account. Enter Y.

   

4. This will reset the login credentials to the default settings (Username: admin, Password: admin).

   

5. You can also reset the password to a specific value using the resetADSSPpassword.bat file. To do so, open the Command Prompt in elevated mode, navigate to the \bin folder of the ADSelfService Plus installation directory and execute the resetADSSPpassword.bat file with the password as an argument.

   It should be in this format:

   <Installation_Directory>\bin\resetADSSPpassword.bat <new_password>

   Example: In the following screenshot, the password is being changed to TestAdmin@@333.

   

6. Now, log into ADSelfService Plus with the changed admin credentials and enroll for the required MFA factors.

Note: It is highly recommended to generate backup codes for the default admin account upon enrollment.