Pricing  Get Quote

How to prevent concurrent logins  for a user in ADSelfService Plus

Concurrent logins can lead to the use of valid credentials by illegitimate personnel at the same time as the legitimate user to authenticate to the network. This could lead to multiple security issues within the organization like misuse of the user's personal information or resources to perform unauthorized actions. This can also result in the user being wrongly held accountable for the harmful actions of another user with malicious intent.

In ADSelfService Plus, when a user is logged in from multiple clients, it increases the chances of credentials being misused to perform illegitimate password self-service operations. Additionally, they can also use its single sign-on (SSO) feature to login to other applications, and access important data that they might have.

To eliminate such security risks, ADSelfService Plus provides an option to deny concurrent sessions for a user.

Steps to be followed:

  • Log on to ADSelfService Plus web console with admin credentials.
  • Click on the Admin tab.
  • Navigate to Product Settings → Connections.
  • Check the Deny Concurrent Logins box. Once enabled, the user will not be able to further login from another device. Other active sessions will not be affected by this change.

Note: This checkbox will be disabled when Session Expiry Time is set to Never Expires.


Attempts to log in to the ADSelfService Plus application when there is another active session in a browser or mobile app will result in the following error message.



Mobile app:


Reset the user's active session status:

When Deny Concurrent Login option is enabled, if a user closes a browser which has an active ADSelfService Plus session, the user will not be able login again until the idle session time expires. To avoid such inconvenience, you can configure ADSelfService Plus to reset the user session status.

Steps to be followed to change the session status:

  • Navigate to Admin tab → Product Settings → Connections.
  • Click the blue question mark bubble near the Deny Concurrent Login checkbox.
  • A dialog box with an alert message will pop up.
  • Select the click here link in the message to reset the session status of the users.Once enabled, the user can now log into their ADSelfServicePlus portal again even if the previous sessions were terminated incorrectly, without waiting for the idle session time to expire.
  • Click Save.
  • concurrent-login-alert-message-setting

Like this tip? Get the most of ADSelfService Plus by checking out more tips and tricks here.


Request Support

Need further assistance? Fill this form, and we'll contact you rightaway.


Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management