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Troubleshooting the loading freeze error in the ADSelfService Plus login screen when NTLM SSO is enabled

Error

When NTLM authentication is enabled, ADSelfService Plus suddenly stops authenticating users and the following error is seen in the serverout file:

server.security.NtlmAuthenticator: NTLM authentication error

jespa.security.SecurityProviderException: NETLOGON failure

Cause

This error is caused due to the jespa computer user account used, which may have either been deleted or disabled in the Active Directory.

jcifs.smb.SmbException: The SAM database on the Windows NT Server does not have a computer account for this workstation trust relationship.

Solution

To resolve this error, please create a new computer account and restart the service.

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Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

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Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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