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How to integrate ServiceDesk Plus with ADSelfService Plus?

Description:

By integrating ServiceDesk Plus and ADSelfService Plus, you get to:

  • Automate ticket creation in ServiceDesk Plus for every self-service operation performed by end users using ADSelfService Plus. This empowers help desk technicians to keep track of users' self-service actions, and follow-up on them, if needed.
  • Provide single sign on to ServiceDesk Plus through ADSelfService Plus. This one-click access offers enhanced user experience, as the users do not need to login multiple times to access different applications.

This article gives you the step-by-step instructions to integrate ServiceDesk Plus with ADSelfService Plus.

Steps involved:

Step 1: Link ServiceDesk Plus with ADSelfService Plus

  • Download and install ServiceDesk Plus.
  • Log into ADSelfService Plus web-console with admin credentials.
  • Navigate to Admin tab → Product Settings → Integration Settings.
  • Click the ServiceDesk Plus tile.
  • In the Server Name or IP field, enter the name of the server in which ServiceDesk Plus is installed.
  • Enter the Port Number used by ServiceDesk Plus.
  • Select a Protocol (HTTP/HTTPS) from the drop-down list.
  • Enter the API Key generated in ServiceDesk Plus for a technician with login permissions.
  • Click Update.

Sample API Key
Sample API Key

 

Connection configuration
Connection configuration

Upon integration, carry out the below steps to configure automatic ticket creation.

Step 2: Configure automatic ticket generation

  • Click the Configurations tab in the ADSelfService Plus web-console.
  • Under Available Policies, click the Advanced Settings icon corresponding to the Policy that you wish to edit.
  • Navigate to Notification tab → Notify Admin.
  • Select the Create request in ServiceDesk Plus check box. Define the attributes of the request and enter them in JSON format.

    Request creation 
    Request creation 

    To learn more about the different attributes that can be used in the request, follow the below steps.

    1. Log into ServiceDesk Plus.
    2. Navigate to Admin → General Settings → API.
    3. Click the Documentation link.
    4. Click the Request tab. A comprehensive list of all the attributes that can be used in a request are catalogued here.
  • Click OK.

Your help desk technicians can now track the user’s self-service operations through ServiceDesk Plus with the automatically created tickets in the Requests tab.

Automatically created tickets
Automatically created tickets

Furthermore, users can now instantly access ServiceDesk Plus portal from the ADSelfService Plus, by clicking the Helpdesk tab.

ADSelfService Plus’s self-service portal after integrating it with ServiceDesk Plus
ADSelfService Plus’s self-service portal after integrating it with ServiceDesk Plus

Like this tip? Get the most of ADSelfService Plus by checking out more tips and tricks here.

 

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Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management