By integrating ServiceDesk Plus and ADSelfService Plus, you get to:
This article gives you the step-by-step instructions to integrate ServiceDesk Plus with ADSelfService Plus.
Sample API Key
Upon integration, carry out the below steps to configure automatic ticket creation.
To learn more about the different attributes that can be used in the request, follow the below steps.
Your help desk technicians can now track the user’s self-service operations through ServiceDesk Plus with the automatically created tickets in the Requests tab.
Automatically created tickets
Furthermore, users can now instantly access ServiceDesk Plus portal from the ADSelfService Plus, by clicking the Helpdesk tab.
ADSelfService Plus’s self-service portal after integrating it with ServiceDesk Plus
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Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.
Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!
Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.
Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.
Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.