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How to integrate Zendesk with Active Directory (AD) for password synchronization using ADSelfService Plus?

Last week, we saw how ADSelfService Plus facilitated password synchronization between IBM servers and Active Directory. This week, let’s learn how to integrate Zendesk with Active Directory for password synchronization using ADSelfService Plus.

ADSelfService Plus’ Real-time Password Synchronizer helps ensure users have only one password between different applications to reduce password related issues. This means, every time a user resets or changes his/her AD password, the new password will automatically be synced with the user’s Zendesk account.

Steps involved:

  • Log in to the ADSelfService Plus web-console with admin credentials.
  • Navigate to Configuration tab → Self-Service section → Password Sync/Single Sign On.
  • In the dashboard which displays the list of applications supported by ADSelfService Plus, click the Zendesk pane. The configuration page of the Zendesk is displayed.

    force-enrollment-logon-script-configuration

  • From the Modules drop-down list, select Password Sync.
  • In the Domain Name field, enter the domain name of the Zendesk account.
  • Type the User Name and Password of the Zendesk account in the respective fields.
  • Enter an appropriate Description.
  • From the Available Policies drop-down list, select the policies for which the synchronization of passwords must occur. It is to be noted that password synchronization will only be enabled for the users of that selected policy.
  • Click Save.

Like this tip? Get the most of ADSelfService Plus by checking out more tips and tricks here.

 

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Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management