ServiceNow provides cloud-based IT Service Management (ITSM) software that comes bundled with user self-service options to meet the various needs of enterprises.
With the help of ADSelfService Plus's Real-time Password Synchronizer, users can now log in to their ServiceNow accounts with their Active Directory passwords. This will enable users to use the same set of credentials across both the platforms, thereby eliminating the need to remember multiple passwords.
You will need a ServiceNow user account that has read and write privileges assigned to both sys_user.user_password and sys_user.locked_out. If not, those privileges can be configured manually.
Note: If you are using ServiceNow-Kingston please add user_admin role to the user.
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