MSP Configuration

The MSP Organization related configurations need to be performed by the admin user. The following MSP configuration needs to be made to get started with ServiceDesk Plus - MSP product:

1. MSP Organization details

2. Mail Server Settings

3. Roles

4. Technicians

5. Groups

6. Leave Type

7. Remote Assistance Setup

8. Technician Auto Assign

9. Service Plan

10. MSP Sites

11. Operational Hours

12. Holidays

13. Departments

14. Business Rules

15. Service Level Agreements

16. Preventive Maintenance

17. Requesters

To access the MSP configurations:

1. Login to the ServiceDesk Plus - MSP application with the Username and Password of a ServiceDesk Plus - MSP Administrator.

2. Click the Admin tab in the header pane.