MSP Configuration


    The MSP Organization related configurations need to be performed by the admin user. The following MSP configuration needs to be made to get started with ServiceDesk Plus - MSP product:

    1. MSP Organization details

    2. Mail Server Settings

    3. Roles

    4. Technicians

    5. Groups

    6. Leave Type

    7. Remote Assistance Setup

    8. Technician Auto Assign

    9. Service Plan

    10. MSP Sites

    11. Operational Hours

    12. Holidays

    13. Departments

    14. Business Rules

    15. Service Level Agreements

    16. Preventive Maintenance

    17. Requesters


    To access the MSP configurations:

    1. Login to the ServiceDesk Plus - MSP application with the Username and Password of a ServiceDesk Plus - MSP Administrator.

    2. Click the Admin tab in the header pane.



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