Complete Help Desk for Managed Service Providers
Service Desk on-the-go
ServiceDesk Plus MSP´s Mobile Client lets your technicians access tickets from their mobile devices anytime, anywhere. It´s an easy-to-use browser-based web application, enabling technicians to access request related operations while they are away from their desk, in a client´s site or at any other location. With Mobile Client, the efficiency and productivity of your help desk team is at its best.
Multi Site Support
Centralize your IT process
If your clients are spread across the globe, you can now manage all their IT process from a central location. Each client´s account can function as a separate organization having their own organizational rules and working hours. With ServiceDesk Plus MSP, you can consolidate the activities and manage your clients from a single help desk.
Archive requests and improve the applications performance
Handle your tickets with just an Email
Automate and accelerate the request operations by sending simple commands via email. Whether your technicians are in a remote location or in a client´s site, ServiceDesk Plus MSP will automatically parse the email and perform actions based on the command.
Fine Grained Authorization
Drilled-down access permission for specific operations.
Simplify Software Maintenance
It´s easy to track software compliance, and to detect unauthorized and illegal usage of software with Software License Management. Apart from the existing license types like CAL, Volume and Individual, your help desk administrator can manage license types such as, OEM, Concurrent, Enterprise, Free, Named User, Node locked and Tria!.