This document provides information as to how you can resolve various scenarios of login failure error messages when trying to access Endpoint Central Server. User logins can fail for many reasons, such as invalid credentials, multiple invalid login attempts, and enabling wrong authentication mode.
Before troubleshooting, please make sure to identify the exact issue of the error. The following are some of the errors encountered by users:
When using Active Directory Authentication, you are unable to log in
When an account is locked due to multiple failed login attempts
This error occurs when a user tries to log in using Local Authentication. One possible reason for this condition is due to browser cache issues. In such case, it is recommended to clear the browser cookies/cache or try logging in with incognito mode.
If the issue still persists it should be either of the two possible cases. In the table below, identify the potential applicable cause.
|The error could occur if the User Name does not match with the user details provided in the Endpoint Central database.
The error can be encountered if user tries to log in using wrong password.
Incase of invalid username/password or if the user account is disabled
|Consider resetting User password. Click this link to reset Endpoint Central password. Through this process it can be determined whether or not the User Name is valid
Consider resetting User password. Click this link to reset Endpoint Central password. Through this process it can be determined whether or not the User Name is valid
Check your inbox for an activation email. If you do not find the activation email, kindly contact your administrator for the same.
We have tried to list four different reasons how a user might run into this condition. We recommend all users to examine each applicable cause for the issue, and use the appropriate resolution.
If the issue still persists, refer to this document to reset the password and log in using 'Local Authentication'
In the event of repeated login attempt failures, users might get locked out and will be barred entry into the console after the lockout duration. In this situation, it is recommended to reset the password for the user.
NOTE: Ensure to log in only after completion of the lockout period.
For more troubleshooting help, please contact support.