RecoveryManager Plus - End of Support Policy

This page contains information on the support lifecycle of each version of RecoveryManager Plus. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support, it will no longer receive technical support or security updates from RecoveryManager Plus.

End of Support Details

A support lifecycle denotes the period from when a version is available for download to when it is no longer supported by RecoveryManager Plus. When a version reaches its EOS, RecoveryManager Plus no longer provides security updates, non-security updates, features, enhancements or technical support. Shortly after a new version is released, an EOS announcement is made for the older versions on this page. We declare EOS to replace the older versions with a better and more secure version of RecoveryManager Plus. EOS will be announced 6 months prior to the effective retirement date so that the users can plan and execute the version upgradation accordingly. RecoveryManager Plus strongly encourages users running the older version to shift to the latest version.

RecoveryManager Plus will not be liable for any security or performance issues caused by EOS versions. RecoveryManager Plus' ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version whenever it is available.

End of Support Matrix

You can find a list of builds and their EOS dates in the table below:

Updating to a newer version

If you are using an older version of RecoveryManager Plus, use our update path finder to update to the latest version. You can also write to us at support@recoverymanagerplus.com to get assistance with updating the product.

Please be informed that 32-bit installations are no longer available for RecoveryManager Plus. Support for all 32-bit installations ended in November 2022.

We request that all users with 32-bit installations migrate to our 64-bit installations and help us with the process. You can either download the 64-bit installations from here or contact our support team at support@recoverymanagerplus.com for any questions regarding migration.

Drawbacks of staying on EOS versions

1. Organizations that continue to use EOS versions are more prone to unpatched vulnerabilities and may face increased security risks.
2. EOS versions may not be as feature-rich as its successor.
3. EOS versions are susceptible to cause compliance issues over time.
4. EOS versions can incur high operational costs - through data breach or lost revenue from downtime.