Service Pack

 
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  • How do I find out my Build number?
  • 1 Log in to the RecoveryManager Plus web client, and click the "License" link in the top pane.
  • 2 You will find the "Build no:" mentioned below the "Product version:"

    This is the build number of the currently installed RecoveryManager Plus.

RecoveryManager Plus Service Pack

We recommend users to move to the latest version, RecoveryManager Plus 5.4 Build 5452 (Aug 2019).

     
If your Build Number is Upgrade path to latest build
5350 through 5451
  1. Upgrade to 5452
  2. Note: Product has undergone an architecture change. A new full backup of your Exchange environment will be taken once the upgrade is complete. The new backup might not have a few items from the previous backups. Click here to learn more about this.

5210 through 5340
  1. Upgrade to 5350
    * Perform post-upgradation steps
  2. Upgrade to 5452
5040 through 5201
  1. Upgrade to 5210
    * Perform post-upgradation steps
  2. Upgrade to 5350
    * Perform post-upgradation steps
  3. Upgrade to 5452
5003 through 5031
  1. Upgrade to 5040
    * Perform post-upgradation steps
  2. Upgrade to 5210
    * Perform post-upgradation steps
  3. Upgrade to 5350
    * Perform post-upgradation steps
  4. Upgrade to 5452

* Post-upgradation Steps:

  • Start RecoveryManager Plus and trigger a backup to complete the data migration.
  • Stop RecoveryManager Plus
Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Instructions to apply Service Pack

  • 1Shut down RecoveryManager Plus server.
    • If RecoveryManager Plus runs as an application, click on Start → All Programs → RecoveryManager Plus → Stop RecoveryManager Plus.
    • If RecoveryManager Plus runs as a windows service, click on Start → Run → type "services.msc" → Stop "ManageEngine RecoveryManager Plus".
  • 2Please wait till the server/service terminates completely.
  • 3Backup RecoveryManager Plus by zipping the contents of <RecoveryManagerPlusHome> directory and save it as RecoveryManagerPlus.zip in the </RecoveryManagerPlusHome/> directory.
  • 4If you use an MS SQL Database Server, take a backup of the database by following the steps listed here.
  • 5Execute the UpdateManager.bat file present in the <RecoveryManagerPlusHome>/bin directory.
  • 6Click Browse and select the .ppm file that you have downloaded.
  • 7Click Install to install the service pack. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the procedure prematurely.
  • 8Wait until the service pack is fully installed.
  • 9Click Close and then Exit Update Manager tool.
  • 10Start the RecoveryManager Plus server.

How do I find the current build number of RecoveryManager Plus?

  • 1Log in to the RecoveryManager Plus web client
  • 2Click the license link at the top right corner of the page.
  • 3Check the product version to find the current build number

Need Help?

You can contact RecoveryManager Plus Support at any time for assistance in upgrading RecoveryManager Plus to the latest version.

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