Service Pack

 
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  • How do I find out my Build number?
  • 1 Log in to the RecoveryManager Plus web client, and click the "License" link in the top pane.
  • 2 You will find the "Build no:" mentioned below the "Product version:"

    This is the build number of the currently installed RecoveryManager Plus.

RecoveryManager Plus Service Pack

We recommend users to move to the latest version, RecoveryManager Plus 6.0 Build 6020 (Jun 2020).

     
If your Build Number is Upgrade path to latest build
5450 through 6017
  1. Upgrade to 6020
5350 through 5440
  1. Upgrade to 6020
  2. Note: Product has undergone an architecture change. A new full backup of your Exchange environment will be taken once the upgrade is complete. The new backup might not have a few items from the previous backups. Click here to learn more about this.

5210 through 5340
  1. Upgrade to 5350
    * Perform post-upgradation steps
  2. Upgrade to 6020
5040 through 5201
  1. Upgrade to 5210
    * Perform post-upgradation steps
  2. Upgrade to 5350
    * Perform post-upgradation steps
  3. Upgrade to 6020
5003 through 5031
  1. Upgrade to 5040
    * Perform post-upgradation steps
  2. Upgrade to 5210
    * Perform post-upgradation steps
  3. Upgrade to 5350
    * Perform post-upgradation steps
  4. Upgrade to 6020

* Post-upgradation Steps:

  • Start RecoveryManager Plus and trigger a backup to complete the data migration.
  • Stop RecoveryManager Plus
Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Instructions to apply Service Pack

  • 1Shut down the RecoveryManager Plus server.
    • If RecoveryManager Plus runs as an application, click on Start → All Programs → RecoveryManager Plus → Stop RecoveryManager Plus.
    • If RecoveryManager Plus runs as a Windows service, click on Start → Run → type "services.msc" → Stop "ManageEngine RecoveryManager Plus".
  • 2Please wait till the application or service terminates completely.
  • 3Backup RecoveryManager Plus by zipping the contents of the <RecoveryManagerPlus> directory. By default, the RecoveryManager Plus directory can be found in C:\ManageEngine\RecoveryManagerPlus.
  • 4If you use an MS SQL database,
    • Take a backup of the database by following the steps listed here.
    • Execute the following command in Command Prompt.

      runas /user:<service_account_name> cmd

      You will be prompted for a password. Provide the password of the account which was used to configure RecoveryManager Plus. A new Command Prompt will open. In the new Command Prompt, navigate to <RecoveryManagerPlus>/bin directory and execute the UpdateManager.bat file. Proceed to step 6.

  • 5If you use a PostgreSQL database, open Command Prompt. Navigate to <RecoveryManagerPlus>/bin directory and execute the UpdateManager.bat file.
  • 6Click Browse and select the PPM file that you have downloaded.
  • 7Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the process prematurely.
  • 8Click Close and then Exit to quit the Update Manager tool.
  • 9Start RecoveryManager Plus.
    • If RecoveryManager Plus runs as an application, click on Start → All Programs → RecoveryManager Plus → Start RecoveryManager Plus.
    • If RecoveryManager Plus runs as a windows service, click on Start → Run → type "services.msc" → Start "ManageEngine RecoveryManager Plus".

How do I find the current build number of RecoveryManager Plus?

  • 1Log in to the RecoveryManager Plus web client
  • 2Click the license link at the top right corner of the page.
  • 3Check the product version to find the current build number

Need Help?

You can contact RecoveryManager Plus Support at any time for assistance in upgrading RecoveryManager Plus to the latest version.

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