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Home » Prerequisites
Applicable For Endpoint Central MSP 
 
 

Managing Mac Endpoints

Table of contents

  1. Understanding the need for Mac management
  2. How to onboard Mac endpoints
  3. Supported features for Mac endpoints
  4. Supported Operating Systems for Mac management
  5. How to deprovision Mac endpoints

Understanding the need for Mac management

The usage of mac devices across any organization has increased rapidly due to the various factors like user-experience, hardware performance, robust technology and lot more. With numbers overpouring, IT administrators own the responsibility to manage these devices. Check this guide to understand how Endpoint Central cloud helps IT administrators to manage their Mac endpoints and keep them under control.

How to onboard Mac endpoints

The first step to manage your Mac endpoints is onboarding them to your corporate network. Mac device can be onboarded by installing the lightweight agent supported by Endpoint Central. The onboarding process can be carried out manually or automatically depending on the business requirement.

To onboard a Mac device manually,

  • Note:- Mac agent settings need to be configured only for adding credentials that are required for remote agent installation.
  • In Endpoint Central console, navigate to Admin > Scope of Management > Computers > Download Agent
  • Select the installable from the given list. If you want to onboard a Mac device present inside a LAN, download Mac local agent. If the required devices are located in a remote location, then download the appropriate agent.
  • Access the required Mac device in administrator mode and navigate to the location where the agent is downloaded.
  • Extract the zip file and locate DesktopCentral_MacAgent.pkg and serverinfo.plist file.
  • Invoke the file and enter the password (when prompted) to complete the installation.

To onboard a Mac device automatically,

  • Remote onboarding of Mac endpoints can be achieved using SSH. Follow the below mentioned steps to onboard a Mac endpoint:-
  • Login to the targeted endpoint in administrator mode.
  • Download and copy the agent file.
  • Open the terminal and navigate to the location where the agent file is located.
  • Type scp DCMacAgent.zip adminusername@hostname: to copy the agent to the target computer
  • where adminusername - administrator user name of the remote computer
  • hostname - local host name of the remote computer
  • Agent is copied in the location ~/Users/adminusername in target computer
  • Install the agent in the remote computer
  • To login into the target computer using SSH type ssh adminusername@hostname
  • Navigate to the location where the agent is copied, Unzip the agent zip file by typing unzip -oq DCMacAgent.zip
  • Install the agent using the command sudo installer -pkg DesktopCentral_MacAgent.pkg -target /
  • Enter the administrator password when prompted to complete agent installation
  • Once onboarded, you can view the managed Mac endpoints in the SoM page.

Supported features for Mac endpoints

With Endpoint Central cloud, you can perform the below listed operations to your managed Mac endpoints,

  • Vulnerability Assessment and Patch Management
  • Software deployment and management
  • IT Asset Management for Mac endpoints
  • Baseline Configurations & Profile Management
  • Automated alerts & notifications
  • Advanced Remote troubleshooting kit

Supported Operating Systems for Mac endpoints

Endpoint Central cloud support the below mentioned OS to manage Mac endpoints,

  • 10.13 High Sierra
  • 10.14 Mojave
  • 10.15 Catalina
  • 11 Big Sur
  • 12 Monterey
  • 13 Ventura
  • 14 Sonoma

Note: Apple Silicon processors can run apps that are compiled for the Intel chipset through a software technology known as Rosetta 2. This translation layer is automatically enabled in macOS Big Sur, and provides users with access to all features in Endpoint Central Agent. In short, Endpoint Central efficiently supports these new laptops.

Deprovisioning Mac endpoints

To remove a Mac endpoint from your managed network,

  • Open the uninstaller.app under the directory/Library/DesktopCentral_Agent/uninstaller.app if you are using Endpint Central below 11.2.2309.01 or open the uninstaller.app under the directory/Library/UEMS_Agent/uninstaller.app if you are using Endpoint Central 11.2.2309.01 and above 
  • Enter the OTP prompted, if uninstallation restrictions are configured. To view the OTP navigate to Agent > Scope of Management > Computers (in product console) or Menu > Scope of Management > Computers > Actions (in mobile app).
  • Enter the administrator credentials.
  • This will uninstall the Endpoint Central Agent.