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Reset Second Factor of Authentication for the Default Admin

If you have lost your authentication device, or cannot retrieve the verification code required to complete authentication, you can reset the secondary factor of authentication.

Note: Authentication factor reset can only be done for the admin account.

To reset the authentication factor:

  • Navigate to <Installation_Dir>\bin folder. By default the path is C:\ManageEngine\Log360UEBA\bin.
  • Find and run the resetAdminTFAEnrollment.bat file
  • You can now re-enroll for the secondary authentication factor by logging in to Log360 UEBA.