Help Document

Troubleshooting

Data is not populated in the Anomaly Reports

Solution: Ensure that the ADAudit Plus, EventLog Analyzer and Cloud Security Plus components are integrated with Log360.

Step 1: Download and install the components

If you already have the components installed and running, you can skip this step and proceed to step 2.

  • Download the components either from the links available in the Log360 dashboard or from the Log360 website.
  • Install the components one-by-one by double-clicking the downloaded .exe files and following the installation wizard.
  • Once the installation is complete, start the components by double-clicking on the desktop shortcut icons.

Step 2: Integrate the components

Make sure that the versions of the components running are compatible with that of Log360's, before proceeding with the steps below.

  • Navigate to Admin → Log360 integration. Click on the relevant tabs.
  • Enter the name or IP address and the port number of the server on which that particular component is running.
  • Select the connection Protocol from the drop-down menu.
  • Click Integrate Now.

Unable to establish a connection with the integrated components

Solution: This could be due to the simultaneous changing of ports. Navigate to Admin → Administration → Log360 Integration, and click Update in the respective integrated component's tab.