Last updated: July 24, 2026

How to modify user E-mail addresses in MDM Cloud?

Explains how to modify a user's e-mail address in MDM Cloud to correct typos or reflect domain changes. For admin-enrolled devices, administrators use the Change User action on the Enrollment tab to update the e-mail and username; for user-enrolled devices, the change is made via the Zoho User Details panel and confirmed by the user through a verification e-mail, taking up to six hours to reflect on the server. E-mail modification does not wipe the device, and existing account policies transfer to the new address.

Description

There are certain scenarios such as typos in the e-mail address, domain change etc., where the e-mail address of the users must be changed. To avoid typos, you can add the list of users in your organization with MDM Cloud. This can be done by adding a CSV containing the list of users(usually from Active Directory) as explained here. The advantage with adding users this way, is that the user accounts are auto-suggested while sending enrollment invites, making the process easier.

Administrators can change the e-mail addresses as explained below:

Steps

Admin enrolled devices:

On the MDM Server, navigate to the Enrollment tab. Click on the ellipsis icon under the Actions tab, which is displayed along with the device details and select Change User.
Specify the new e-mail address and the corresponding user name. Save the entered details.

User-enrolled devices

Login here using your Super Administrator credentials.
Click on User details under Control Panel. Select the user whose e-mail is to be modified.
Click on Change Login Email IDs and specify the new e-mail address. Click on OK to save the changes.
Confirmation mail will be sent to the new e-mail address which must be accepted by the user, to complete e-mail modification process. It takes a maximum of 6 hours for the changes to reflect on the MDM Server

E-mail modification doesn't wipe the device. However, all the account-related policies associated to the existing e-mail address gets associated to the new e-mail address.

In case of bulk modification of user e-mail, contact MDM Cloud support(mdmcloud-support@manageengine.com)

Frequently asked questions

Does changing a user's e-mail address wipe the device?

No — modifying the e-mail address doesn't wipe the device, and all account-related policies associated with the existing address automatically transfer to the new one.

How do I change the e-mail address for a user-enrolled device?

Log in to the Zoho User Details panel as Super Administrator, select the user, click Change Login Email IDs, and enter the new address. A confirmation e-mail is sent to the new address, and once the user accepts it, the change takes up to 6 hours to reflect on the MDM server.

Who do I contact for bulk e-mail address changes?

For bulk modification of user e-mail addresses, contact MDM Cloud support at mdmcloud-support@manageengine.com.